A-Line Staffing is now hiring a Customer Service Representative – Banking Call Center in Lincoln, RI. The Customer Service Representative will be working for a major financial institution and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at
Compensation:
• The pay for this position is $26.00 per hour - biweekly
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Highlights:
• Full-time banking call center opportunity
• Tuesday – Friday: 12:00 PM – 9:00 PM
• Saturday: 11:00 AM – 8:00 PM
• Competitive benefits package including medical, dental, vision, PTO, and 401K
• Opportunity for career growth with a major financial institution
Responsibilities:
• Handle inbound customer calls regarding banking products and account services
• Assist clients with credit cards, lending products, checking and savings accounts
• Identify customer financial needs and recommend appropriate products and services
• Build customer relationships through active listening, empathy, and problem-solving
• Support upselling, cross-selling, and referrals to additional banking solutions
• Resolve customer concerns and provide customized solutions
• Maintain compliance with banking regulations and company procedures
• Utilize multiple computer systems and tools while managing customer interactions
• Deliver a positive customer experience in a fast-paced call center environment
Requirements:
• High School Diploma or GED required
• Minimum 2 years of customer service, call center, retail, hospitality, sales, or banking experience preferred
• Strong communication and relationship-building skills
• Comfortable working weekends and evening shifts
• Intermediate computer proficiency required
• Strong multitasking, organizational, and problem-solving abilities
• Ability to adapt to changing technology and processes
• Comfortable receiving coaching and performance feedback
Preferred Qualifications:
• Banking or financial services experience
• Inbound/outbound call center experience
• Sales, upselling, or cross-selling experience
• Retail or hospitality customer service background
• Experience handling high-volume customer interactions
If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at
.
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals