Customer Service Rep(09069) - 15 Richwalter St

Job Description

ABOUT

THE JOB

You got game? You got spring in your step? You want the best

job in the world! And schedules that work with you, not against you? Thats

right, we live to beat the rush and make it possible to make, bake or take

pizzas during the hungry hours of the day and night, part or full time. Youll

have plenty of time left over for school, hanging with your friends, or

whatever. Sound good? Even if you just need a second job for some extra cash,

Dominos Pizza is the perfect place for you.

We are searching for qualified customer service reps with

personality and people skills. Were growing so fast its hard to keep up, and

that means Dominos has lots of ways for you to grow (if thats what you want),

perhaps to management, perhaps beyond. Whether its your hobby, main-gig, or

supplemental job, drop us a line. Were bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery

drivers and today are successful Dominos franchise owners. From customer

service representative to management, General Manager to Manager Corporate

Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize

the unique talents and contributions of all individuals. To create an

environment where all team members, because of their differences, can reach

their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take

pride in Dominos Pizza! Being the best pizza delivery company in the world

requires exceptional team members working together. At Dominos Pizza, our

people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

Operate all equipment.

Stock ingredients from delivery area to storage, work area,

walk-in cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and

co-workers to process orders both over the phone and in person.

Essential

Functions/Skills

Ability to add, subtract, multiply, and divide accurately

and quickly (may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process

orders. Motor coordination between eyes and hands/fingers to rapidly and

accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch

screen.

Work Conditions

EXPOSURE TO

Varying and sometimes adverse weather conditions when

removing trash and performing other outside tasks.

In-store temperatures range from 36 degrees in cooler to 90

degrees and above in some work areas.

Sudden changes in temperature in work area and while

outside.

Fumes from food odors.

Exposure to cornmeal dust.

Cramped quarters including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone. Near and mid-range vision

for most in-store tasks.

Depth perception.

Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks,

work alone and with others, work under stress, meet strict quality control

standards, deal with people, analyze and compile data, make judgments and

decisions.

Additional Information

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking

surfaces include ceramic tile with linoleum in some food process areas.

Walking

Sitting

Stooping/Bending

Crouching/Squatting

Lifting

Bulk product deliveries are made twice a week or more and

are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies

weighing up to 50 pounds with dimensions of up to 3 x 1.5.

Cases are usually lifted from floor and stacked onto shelves

up to 84 high.

Carrying

Occasionally, pizza sauce weighing 42 pounds is carried from

the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short

distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies.

Trays may also be pulled.

Climbing

Team members may navigate stairs or climb a ladder to change

prices on signs, wash walls, perform maintenance.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach forward when obtaining topping ingredients,

cleaning work surfaces, or answering phones.

Hand Tasks

Hand-Eye coordination is essential.

Frequently activities require use of one or both hands.

Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza

from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the

assembly of cardboard pizza boxes.

Team Members must be able to grasp cans, the phone, the

pizza cutter and pizza peel, and pizza boxes.

Machines, Tools,

Equipment, Work Aids

Team Members may be required to utilize pencils/pens,

computers, telephones, calculators, TDD equipment, pizza cutter and pizza pee