Customer Service Rep(03292) - 1611 Manheim Pike

Job Description

Its more fun with us!

No one likes being bored at work, which is why a Dominos job is all about having fun! Thats how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. Youll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Dominos Pizza is the perfect place for you.

It all starts with you

Dominos Pizza loves Dominos people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Dominos Customer Service Rep thats exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. Drive your own career

Being a Dominos Customer Service Rep isnt your average pizza gig. And the way Dominos works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Dominos franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity. Youll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason were successful today, and why well continue to be successful in the future. So it makes sense for us to help you become your very best. We dont drop you in the deep end. Your Dominos Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries. Dominos CSR Responsibilities Include: : Demonstrating a friendly, positive attitude and great customer service skills

Taking orders over the phone and in person

Dealing with customer concerns

Cash handling

Upselling

Making Domino's high quality pizzas

Food and portion control

Hygiene and food safety

Food preparation

General cleaning duties Those are the basics, but here's what else you can expect:

General Job Duties Operate all equipment

Stock ingredients from delivery area to storage, work area, walk-in cooler

Prepare product

Receive and process telephone orders

Take inventory and complete associated paperwork

Clean equipment and facility approximately daily

Communication Skills Ability to comprehend and give correct written instructions

Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person

Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)

Must be able to make correct monetary change

Verbal, writing, and telephone skills to take and process orders

Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed

Ability to enter orders using a computer keyboard or touch screen

Work Conditions Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas

Sudden changes in temperature in work area and while outside

Fumes from food odors

Exposure to cornmeal dust

Cramped quarters including walk-in cooler

Hot surfaces/tools from oven up to 500 degrees or higher

Sharp edges and moving mechanical parts

Sensing Talking and hearing on telephone

Near and mid-range vision for most in-store tasks

Depth perception

Ability to differentiate between hot and cold surfaces

Temperaments The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Additional Information

Additional Job Details Physical Requirements including, but not limited to the following: Standing Most tasks are performed from a standing position

Walking For short distances for short durations

Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5

Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

Trays may also be pulled

Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting Performed occasionally to stock shelves and to clean low areas

Reaching Reaching is performed continuously; up, down and forward

Hand Tasks Eye-hand coordination is essential; use of hands is continuous during the day

Frequently activities require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists