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Customer Service Relationship Coordinator - Toledo OH

Sofo Foods

Toledo, OH

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JOB DETAILS
SKILLS
Billing, Communication Skills, Credit Processing, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Finance, Financial Reporting, Inside Sales, Microsoft Office, Negotiation Skills, Organizational Skills, Past Due Accounts, Payment Processing, Problem Solving Skills, Sales, Time Management, Track Customer Issues
LOCATION
Toledo, OH
POSTED
2 days ago
Customer Service Relationship Coordinator

We're looking for a relationship-driven professional to join our team as a Customer Service Relationship Coordinator. In this role, you'll take ownership of customer payment accounts while building strong, trust-based relationships that support timely and successful collections.

You'll serve as a key connection point between our customers and sales team-guiding smooth payment processes, resolving billing concerns, and turning challenging situations into positive experiences. If you thrive on communication, problem-solving, and making a real impact on both customer satisfaction and business success, this is a great opportunity to shine.

Primary Responsibilities

  • Manage customer accounts and secure timely payments through proactive relationship building.
  • Identify overdue accounts by reviewing financial reports and reaching out to customers with empathy and professionalism.
  • Resolve payment issues and disputes by collaborating directly with customers and our internal sales team.
  • Process customer credits and adjustments to ensure accurate billing and high customer satisfaction.
  • Maintain detailed records of customer interactions, payment plans, and account statuses.
  • Support the finance team by assisting with payment processing when needed.
About You
  • Strong customer service and active relationship-building skills.
  • Effective communication and negotiation skills with a positive attitude.
  • Skilled in problem-solving and finding win-win solutions for payment delays.
  • Familiarity with office software including Microsoft Office.
  • Proficiency in data entry and basic numerical calculations.
Compensation and Benefits
  • Competitive Hourly Rate
  • Comprehensive Insurance Plans including Medical, Prescription, Dental, Vision, and Life Insurance
  • Flexible Spending Account or Health Savings Account
  • 401k with Company Match
  • Paid Time Off - Vacation and Sick
  • Work Schedule: Monday - Friday
  • Employee Discount at Sofo's Italian Market

About the Company

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Sofo Foods