Do you possess a proven track record of providing exceptional customer service and support within the manufacturing, building materials, or commercial construction industry? Do you believe that your role should be to deliver an outstanding customer experience? Do you enjoy providing customer support from a business-to-business perspective?
If you answered yes to these questions, let’s talk!
Ceco Door (an ASSA ABLOY company) is growing and to support that growth, we are looking to add an experienced Customer Care Representative to our Team. This will be an on-site role based out of our manufacturing facility located in Milan, Tennessee.
Come see who we are at: https://www.assaabloy.com/group/en/about-us
What would you do as Customer Care Representative?
You will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction.
You would also:
- Provide general and technical information as requested by the customers, follow up and strive towards continued excellent
- Answer and respond to incoming calls regarding pricing, scheduling, delays, technical inquiries, etc.
- Responsible for after-sales order management (i.e. RGA, Short Schedule, and complaints)
- Assist your teammates as needed
- Respond to written inquiries promptly & effectively
- Resolve customer complaints and concerns in a professional manner
- Maintain a high level of product knowledge to assist customers effectively
- Collaborate with other departments to ensure seamless customer experiences Identify opportunities for process improvements and contribute to team goals
- Actively participates in providing a safe and harmonious working environment for all employees.
- Assures compliance with federal, state, local and corporate governance policies, regulations, and laws, AADG programs and policies and the ASSA ABLOY Code of Conduct
- Performs other related duties as assigned.
- Some travel may be required.
The Skills and Experience You Need:
- High school diploma or GED
- Customer Service Experience preferred - at least one-year experience in a fast-paced customer service environment
- Previous experience within the manufacturing, building materials, or commercial construction industry a plus
- Excellent verbal and written communication and listening skills required
- Good organizational, planning and follow up skills
- Must have general computer skills
- Maintain confidentiality of various competitive and industry documents and materials.
- Strong problem-solving abilities
- Be self-motivated and able to work in a fast paced environment while able to prioritize multiple important, time sensitive tasks as needed.
- Basic Math skills are required (addition, subtraction, fractions, decimals, etc.)
What we offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Employee Assistance Program
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager, at
stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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