Experience Requirements:
•Requires a high school diploma or equivalent is required.
•1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
Responsibilities / Expectations:
-Respond to customer requests via telephone, providing excellent service to MetLife’s customers who have or are looking to obtain a Life insurance policy through their employer.
-Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
-Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Title: Customer Care Advocate - Oriskany – Group Life Products
Max pay rate: $20/hr
Anticipated Class Start Date: 8/3/26
Location: Oriskany
Training type: In Person - Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch (No time off planned during training until end of nesting.)
• Onboarding: First 3 Days
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26
After training hours:
•An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings.