OverviewCustomer Service & Order Management SpecialistIndianapolis, IN | $23–$25/hr + Full BenefitsAn established company is seeking a Customer Service & Order Management Specialist to support customer accounts, process orders, and serve as the primary liaison between customers and internal teams. This position plays a critical role in ensuring orders are processed accurately, customers are supported professionally, and operational teams have the information needed to fulfill customer requirements.Key ResponsibilitiesProcess customer orders, quotes, purchase orders, and order modificationsRespond to customer inquiries via phone and email regarding pricing, availability, lead times, shipments, and order statusMaintain accurate customer and order information within ERP and CRM systemsCoordinate with inventory, purchasing, logistics, shipping, operations, and sales teams to ensure timely order fulfillmentMonitor open orders and proactively communicate updates, delays, and resolutions to customersSupport returns, credits, and customer issue resolutionUtilize Microsoft Outlook and Excel daily to manage communications, reporting, and customer recordsMaintain a high level of professionalism and responsiveness when interacting with customers and internal stakeholdersIdeal BackgroundCustomer Service RepresentativeCustomer Account CoordinatorOrder Management SpecialistOrder Entry SpecialistSales Support RepresentativeCustomer Account SupportInside Sales SupportRequirements2+ years of customer service, order management, order entry, customer account support, or sales support experienceExperience working with physical products, inventory, logistics, distribution, manufacturing, industrial, or supply chain environments preferredStrong written and verbal communication skills with the ability to communicate professionally through email and phoneProficiency with Microsoft Outlook and Microsoft ExcelExperience working with ERP, CRM, or business management systemsStrong attention to detail, follow-up, organization, and multitasking skillsAbility to work cross-functionally with multiple departments in a fast-paced environmentWhat You'll Get$24–$26/hr + Full BenefitsStable company with strong tenure and growthTeam-oriented environmentLong-term career advancement opportunitiesExposure to customer service, operations, inventory, and account support functionsMOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com#J-18808-Ljbffr