Customer Service – Order Desk / Administration / Logistics / Dispatch
Location: Chino, CA
Schedule: Part-Time (Schedule to be determined)
Initial training will be part-time (4–6 hours per day for the first few days)
Position Overview:
We are seeking a detail-oriented Customer Service professional to support order desk, administrative, logistics, and dispatch functions in a fast-paced environment. This role requires strong communication skills and the ability to manage multiple tasks accurately and efficiently.
Responsibilities Include:
- Handling customer interactions via phone, email, and in person
- Managing order desk operations and administrative support tasks
- Filing and front desk coverage as needed
- Coordinating shipping and logistics for parcels, LTL, and FTL shipments
- Creating and managing Bills of Lading (BOL)
- Communicating with LTL brokers and shipping carriers (FedEx, UPS, and others)
- Calculating shipping costs and assisting with rate inquiries
- Supporting dispatch and shipment tracking activities
Preferred Experience:
- Prior customer service experience in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience with shipping processes including parcels, LTL, and FTL
- Familiarity with BOL creation and logistics coordination
- Comfortable communicating with carriers and freight brokers
- Front desk, filing, or administrative support experience is a plus