Customer Service & Operations Representative

Consider joining the Metal Exchange family as a Customer Service & Operations Representative in our Moulton, AL location. The Customer Service & Operations Representative plays a key role in providing transportation services, inventory control, bookkeeping, and customer service for our Moulton Scrap Yard location.

This position will provide appropriate, consistent, and timely communication with internal and external customers.

Essential Duties and Responsibilities:

Customer Service & Scale Operations

• Greet customers and give instructions as to how to proceed
• Operate truck scale within State of Alabama guidelines
• Generate, sign and approve RW settlements within MEC requirement
• Build and maintain strong relationships with suppliers and customers
• Provide timely and appropriate customer service to all internal and external customers
• Answer phones and back-up RW settlement
• RW transactions including entry, check signing & customer interaction

Transportation & Shipping

• Assist with dispatches for shipments to carriers per customer requirement
• Coordinates and ensures timely and accurate transportation, along with documentation, to/from
  counterparties as indicated on the contractual agreement
• Proactively arranges and manages carriers to ensure timely pickup and delivery
• Meets with production to determine shipment releases
• Schedules loads with production and transportation vendors, including communicating reschedules
  as needed
• Creates and records shipment details/documents
• Supports initiating and coordinating pre-shipment inspection (PSI)
• Invoices COD customers for Moulton
• Manages regulations with all CCIC containers and documentation
• Complies with local, state, and governmental regulations

Inventory Administration

• Ensures accurate inventory transactions involving RW piles, receiver material, and finished
  goods to allow accurate physical inventories and cost of goods sold
• Supports recording all receiver material into finished goods
• Supports creating finished goods from correct RW piles as required
• Supports physical position management 
• Applies appropriate finished goods (cost of goods sold) to proper shipment
• Manages inventory corrections/returns/conversions
• Converts RW unfinished into finished tags
• Collects, copy and tally baler production sheets for cost center report
• Supports the production recap and supporting schedules

Financial & Administrative

• Maintains, balances and publishes(email) check register daily
• Faxes/emails all settlements over $7,000 to Accounting daily
• Files settlements daily
• Sends accounts payable invoices to St. Louis
• Supports miscellaneous accounts payable checking, coding and copying
• Supports logging usage and filling out of appropriate PO log
• Helps manage petty cash
• Supports invoicing for yard sales
• Ensures proper check deposits for payments from COD customers
• Helps with the Scrap Dragon purchasing program for RW
• Occasionally manages purchased of various warehouse and office supplies
• Handles Inbound mail
• Performs other duties as required

Ideal Candidate Will Have:

Education

• High School Diploma required; Associate's Degree preferred
• Read, write, speak and understand English to 11th grade or above
• Mathematics to 10th grade or above

Experience

• 1 year of professional work experience in an office or warehouse administration position 
• Transportation experience is desired
• Inventory control experience is desired

Other Required Knowledge, Skills, and Experience

• Moderate to full proficiency in MS Office (Word, Excel) and Outlook
• Must be detail-oriented with an ability to multi-task
• Possesses strong organizational and time management skills
• Serves the customer with excellent customer service/interpersonal skills
• Works with the intention of being team oriented, communicative, and resourceful
• Exemplifies our core values of Safety, Integrity, Caring, and Growth; behaves in a way that models these values
• Ability to work under pressure while maintaining accuracy and professionalism
• Must be eligible to work in the United States; visa sponsorships are not available
• Must be able to pass a pre-employment drug screening and assessment
• Must have regular attendance and be able to work onsite at our Moulton, AL location

Perks of the Job

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
•  Enterprise-wide winter break between Christmas and New Year’s holidays
• Competitive wages plus performance-based bonus opportunities
• Ongoing training and professional development
• Ample opportunity for career growth and advancement
• Paid time off for all new parents

Why Our People Love Working Here

• Purpose-driven, friendly, open, and respectful culture
• Highly engaged workforce – as indicated by best-in-class engagement scores
• Shared core values of safety, integrity, caring and growth
• Leaders committed to building more diverse, inclusive teams
• On-Demand pay via DailyPay
• Robust recognition and reward program
• Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee
• Tuition reimbursement
• Complimentary refreshment bar with beverages and snacks
• Employee discount program with hundreds of partner brands
• Wellness incentive program
• Regular employee celebrations and events

Who We Are

Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by our breadth of experience and deep expertise, we are proud to deliver top-quality products and services to customers across our family of brands – including Metal Exchange and Pennex.

But it’s not just what we do that sets us apart, it’s how we do it. Safety. Integrity. Caring. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether it’s driving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve, collaborate and effectively communicate, MX Holdings may be the perfect place for you to grow your career.

Our Commitment to Inclusion

We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran or disability status. MX Holdings and its family of companies are proud to be equal opportunity employers. Additionally, all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application, please email jobs@metalexchange.com

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States. 

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Confidentiality Agreement Required: Yes