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Customer Service & Operations Manager

Colorado State University Pueblo

Pueblo, CO

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JOB DETAILS
SALARY
$45,900–$58,000 Per Year
SKILLS
Accidental Death and Dismemberment (AD&D), Administrative Skills, Agriculture, Business Administration, Communication Skills, Conference Management, Conflict Resolution, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Service Operations, Customer Support/Service, Dental Insurance, Disability Insurance, Documentation, Electrical Engineering, Employee Assistance Plan, Entrepreneurship, Facilities Management, Farming, Federal Grants, High School Diploma, Higher Education, Insurance, Interpersonal Skills, Inventory Management, Logistics, Maintenance Services, Manufacturing, Mathematics, Mechanical Engineering, Microsoft Office, Multitasking, News Reporting, Onboarding, Operational Strategy, Operations Processes, Order Management, Organizational Skills, People Management, Problem Solving Skills, Process Improvement, Process Management, Project Schedule, Project Tracking, Purchasing/Procurement, Record Keeping, Regulations, Residential Construction, Retirement Plan, Schedule Development, Social Sciences, Sports, Staff Policies, Staff Training, Student Housing, Time Management, United States Citizenship and Immigration Services (USCIS), Vendor/Supplier Planning
LOCATION
Pueblo, CO
POSTED
Today
Job Description

Primary Duties

Facilities & Operational Coordination
  • Conduct routine inspections of facilities to identify maintenance, operational, safety, or custodial concerns.
  • Collaborate with facilities management, custodialteams, contractors, and campus partners to support building functionality and operational efficiency.
  • Ensure facilities are prepared and maintained to support residential, conference, and guest operations.
  • Assist with coordination of summer facility projects, maintenance schedules, and operational upgrades.
  • Monitor recurring operational concerns and assist with escalation or follow-up as needed.
  • Coordinate and monitor work orders to ensure timely completion and appropriate follow-up communication.
  • Support efforts to maintain a safe, respectful, and code-compliant living and working environment.
  • Collaborate with campus partners to address ongoing behavioral or operational concerns.
Staff Supervision & Training
  • Assist with recruitment, hiring, onboarding, training, evaluation, and termination processes for:
    • Resident Assistants
    • Desk Assistants
    • Office Assistants
    • Student Work Crew
    • Summer student staff
  • Supervise desk assistants, office assistants, and student work crews to ensure consistent operational coverage and accountability.
  • Develop and facilitate training initiatives related to:
    • Customer service
    • Operational procedures
    • Facility care
    • Workplace expectations
    • Safety practices
  • Oversee daily front desk and office operations to ensure professional, timely, and accurate customer service.
Conference Housing & Guest Operations
  • Coordinate all aspects of year-round conference housing operations, including:
    • Summer camps
    • Short-stay housing
    • Intern and guest housing
    • Year-long conference contracts
  • Manage conference housing scheduling, custodial coordination, and facility readiness
  • Develop and maintain customer service processes that improve efficiency and enhance guest experience.
  • Oversee housing transitions between academic year, summer operations, and conference periods
  • Coordinate vendor scheduling, contractor access, and operational logistics associated with summer housing projects and building turnover
  • Recruit, train, and supervise summer conference interns and student conference workers.
  • Facilitate the campus linens program, including:
    • Inventory management
    • Purchasing and replacement
    • Distribution and retrieval
    • Cleaning coordination
Ancillary Duties
  • Support departmental recruiting events, staffing initiatives, and large-scale programming efforts.
  • Respond to student, parent, and guest inquiries in person, via telephone, and through email communication.
  • Provide information, resources, and problem resolution related to housing and campus operations.
  • Maintain operational records, reports, and customer service documentation.
  • Other duties as assigned
Minimum Qualifications
  • High school diploma, GED, or equivalent required.
  • Strong interpersonal, communication, and conflict resolution skills.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Experience coordinating operational processes and collaborating across departments.
  • Proficiency with Microsoft Office and administrative software systems.
  • Progressive knowledge of facility operations, work order management systems, or customer relationship management platforms.
Preferred Qualifications
  • Associate or bachelor's degree
  • Experience in higher education, student housing, or campus operations.
  • Experience with StarRez or similar housing management software systems.
Additional Job Description

Employment-Based Immigration Sponsorship is not available for this position.

Salary

$45,900 to $58,000

Applicants must attach the following documents, in order to be considered for this position:
  • a letter of intent (cover letter) describing the means in which you meet the qualifications for this position
  • unofficial or official transcripts showing required education is conferred
Early submission of application materials is encouraged. Applications received by 8:00 AM (MST) on June 18th, 2026, will receive full consideration. Screening of applications will begin only after this deadline is met, and will continue until the position is filled.

About Colorado State University Pueblo

Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student-to-faculty ratio for an ever-changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs.

CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution. Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.

Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report. CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.

At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

Colorado State University Pueblo offers a comprehensive benefits package including:
  • Medical and prescription insurance
  • Dental insurance
  • Vision insurance
  • Flexible benefit plan
  • Basic term life insurance
  • Voluntary term life and AD&D Insurance
  • Long-term disability insurance
  • Employee assistance program
  • Travel accident insurance
  • Voluntary critical illness and accident insurance
  • Annual and sick leave
  • Retirement plans
  • Employee and dependent tuition discounts
  • State employee discounts via BenefitHub


Other incentives include various on-campus event, recreation, and meal discounts.

About Pueblo, Colorado

The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year-round climate with four distinct mild seasons, crisp mountain air, and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking, or skiing in the mountains to the west. The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.

CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.

The University reserves the right to check additional references, with prior notification given to the candidate.

Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.
In compliance with the Clery Act of 1990, the University's annual security report is available at:

Colorado State University Pueblo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.

It is the policy of Colorado State University Pueblo to provide reasonable accommodation for employees and applicants with disabilities. If you need accommodation, please contact the Office of Civil Rights Compliance & Title IX at crc@csupueblo.edu.

All employees of Colorado State University Pueblo (CSU Pueblo) are required to complete training on policies and procedures administered by the Office of Civil Rights Compliance & Title IX (CRC), under the supervision of the Director of Civil Rights Compliance & Title IX Coordinator. Required training includes: understanding and reporting conduct prohibited by the Discrimination, Protected Class Harassment, and Retaliation policy and the Title IX, Sexual Harassment, and Gender Discrimination policy. All employees are required to report conduct prohibited under this policy, and student disclosures of pregnancy or related conditions directly to the CRC and to provide the CRC's contact information to any student disclosing pregnancy or related conditions. More information is available at: Policies and Resolution Procedures | Office of Civil Rights Compliance & Title IX (Policies and Procedures).

About the Company

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Colorado State University Pueblo

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