Customer Service Operations Assistant

Customer Service Operations Assistant

Kenosha Branch

Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you'll help streamline processes and provide vital support to enhance Customer Service operations.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations.
• Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation.
• Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support.
• Manage holiday calendars and systems, ensuring accuracy and timeliness.
• Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• 2+ years of customer service experience. Prior leadership experience is preferred.
• Proficiency in Microsoft Office.
• Strong communication, organizational and time management skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled