Customer Service Manager-WV Parkways Authority-Raleigh Co.

Customer Service Manager-WV Parkways Authority-Raleigh Co.

Salary

See Position Description

Location

Raleigh County, WV

Job Type

Full-Time Permanent

Job Number

NC-2714

Department

• Not in the Classified Service, See Posting

Opening Date

07/24/2026

Closing Date

8/7/2026 11:59 PM Eastern

LOCATION OF VACANCY

RALEIGH

Civil Service Type:

Non-Covered - This Position is Not Covered OR Classified Under the DOP Merit System

• Description
• Benefits

Nature of Work

HOW TO APPLY: Email resumes to wvpacareers@wvturnpike.com

Please specify the job you are applying for in the subject line of your email

and attach any licenses, degrees, or certifications pertaining to the related field.

CUSTOMER SERVICE MANAGER-WV PARKWAYS AUTHORITY-RALEIGH CO.

SALARY: $65,000.00 - $75,000.00, based on experience

Not overtime eligible

Department: Customer Service Center

Reports To: Director of Customer Service

FLSA Status: Exempt (Salaried)

Position Type: Full-Time

Location: Beckley, WV

Position Summary

The Customer Service Manager is responsible for overseeing daily operations and overall performance of the Customer Service Center (CSC). This role provides leadership and direction to Supervisors and staff, ensuring efficient workflow, high-quality customer service, and compliance with all WVPA policies and procedures.

Key Responsibilities

• Provide leadership and oversight to Customer Service Supervisors and staff.
• Manage Supervisors and ensure consistent performance and accountability.
• Oversee CSC operations including customer service, account management, violations, and image review.
• Monitor productivity, service levels, and workflow distribution.
• Implement strategies to improve performance and operations.
• Review reports and performance metrics.
• Ensure compliance with WVPA policies and procedures.
• Oversee image review operations and standards.
• Support escalated customer issues.
• Assist with budgeting and staffing planning.
• Support hiring, onboarding, and retention.
• Manage employee performance and evaluations.
• Coordinate training and development.
• Promote a professional team environment.
• Perform other duties as assigned.

Minimum Qualifications

High School Diploma or GED required.

Must be able to pass a background check.

3-5 years of customer service experience required.

3+ years of supervisory or management experience required.

Candidates are required to have experience utilizing a toll back-office system and supporting customers in a high-volume call center environment.

Job not in the classified service. See the hiring agency for a description of benefits.

Employer West Virginia

Address 1900 Kanawha Blvd. East

Building 3 Suite 500

Charleston, West Virginia, 25305

Phone (304) 558-3950

Website http://personnel.wv.gov