Customer Service Manager - Topeka (Main)

Equity Bank

Wichita, KS

JOB DETAILS
SKILLS
ATM, Banking Regulations, Banking Services, Coaching, Commercial Banking, Commercial Loans, Communication Skills, Community Banking, Compensation and Benefits, Computer Systems, Consumer Loans, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Dental Insurance, Detail Oriented, Financial Services, Interpersonal Skills, Leadership, Maintain Compliance, Microsoft Windows Operating System, Mortgage, Mortgage Lending, People Management, Performance Management, Physical Demands, Presentation/Verbal Skills, Regulatory Compliance, Regulatory Requirements, Retail Banking, Sales Management, Stock Purchase Plans, Team Player, Time Management, Treasury Management, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Wichita, KS
POSTED
4 days ago
Customer Service Manager

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service.

At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Key Responsibilities
  • Lead and manage performance of retail bank team
  • Support growth of retail bank net income
  • Ensure consistent delivery of a superior customer experience
  • Maintain compliance with laws, regulations, and bank policies
Required Skills & Education Requirements
  • High School Diploma or equivalent
  • Strong interpersonal, verbal, and written communication skills
  • Proficiency with Windows-based computer systems
  • Ability to maintain a high level of confidentiality and professionalism
  • Strong attention to detail with effective organizational and time-management skills
  • Ability to collaborate effectively with a team to identify and implement solutions
  • Availability to travel to Wichita, Kansas during the first week of employment for required week-long training
Preferred
  • Previous retail banking or financial services experience
  • Prior leadership, coaching, or supervisory experience
  • Experience with sales management routines and performance coaching
  • Knowledge of retail banking products, services, and regulatory requirements

Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth.

We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What's in it for you? We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

  • Health, Dental & Vision Insurance
  • Group Life & Long-Term Disability Insurance
  • Flexible Spending & Health Savings Accounts
  • Group Cancer Insurance
  • 401(K) Retirement Plan w/Company Match
  • Generous Vacation & Sick Time
  • Employee Stock Purchase Plan (ESPP)
  • Pet Insurance
  • Retail Banking Benefits

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others. Work Environment This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

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Equity Bank