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Customer Service Manager - State Farm Agent Team Member

Alejandro Pizarro - State Farm Agent

Round Lake, IL

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Cross-Selling, Customer Escalations, Customer Retention/Renewal, Customer Service Management, Customer Support/Service, Detail Oriented, Establish Priorities, Farm Management, Health Insurance, Insurance, Leadership, Life Insurance, Logistics, Multilingual, Multitasking, Office Management, Organizational Skills, Performance Management, Problem Solving Skills, Resolve Customer Issues, Sales Support, Schedule Development, Team Lead/Manager, Team Player, Training/Teaching
LOCATION
Round Lake, IL
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Bilingual SpanishOffice Manager – State Farm Agent Team Member
Location: Round Lake, IL
Company: Alex Pizarro - State Farm Insurance Agent


Are you an experienced office professional with a strong background in insurance and team leadership? Alex Pizarro State Farm in Round Lake is seeking a highly motivated and detail-oriented Office Manager to join our dynamic team. If you have prior State Farm office experience and a passion for helping people, we’d love to talk to you!


Responsibilities:


  • Oversee daily office operations and ensure a smooth, efficient workflow

  • Lead and support team members, fostering a positive and productive environment

  • Assist with hiring, training, and performance management

  • Handle escalated customer service issues with professionalism and care

  • Manage scheduling, reporting, compliance, and office logistics

  • Maintain knowledge of State Farm systems, policies, and procedures

  • Support sales goals through customer service, retention, and cross-selling opportunities

Qualifications:


  • Previous State Farm agency experience strongly preferred

  • Proven leadership or office management experience

  • Excellent communication, organizational, and problem-solving skills

  • Ability to prioritize and manage multiple tasks

  • Licensed in Property & Casualty and Life & Health insurance (or willingness to obtain)

  • Proficiency with State Farm systems (ECenter, SFConnect, etc.) is a plus

Why Join Us?


  • Supportive, team-oriented environment

  • Growth opportunities within the agency

  • Competitive compensation based on experience

  • Opportunity to make a real impact on customers and the local community

If you're ready to take the next step in your insurance career with a growing State Farm agency, we want to hear from you!


Apply today by filling out application. 

About the Company

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Alejandro Pizarro - State Farm Agent