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Client Services Jobs

Customer Service Manager - State Farm Agent Team Member

Chad Elder - State Farm Agent

Portland, OR

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JOB DETAILS
SKILLS
Administrative Skills, Business Growth, Business Strategy, Customer Escalations, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Dental Insurance, Farm Management, Health Insurance, Lead Generation, Leadership, Life Insurance, Maintain Compliance, Marketing, Multilingual, Office Management, Operational Support, Operations Management, Organizational Skills, Plan Meetings, Problem Solving Skills, Resolve Customer Issues, Sales, Spanish Language, Training/Teaching
LOCATION
Portland, OR
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Free food & snacks
  • Signing bonus

POSITION OVERVIEW:
Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Office Manager at Chad Elder State Farm to oversee operations, support team members, and ensure exceptional client experiences.
 
As the Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. You will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.

RESPONSIBILITIES:
  • Manage office operations and ensure smooth workflow
  • Handle escalated customer complaints and issues.
  • Oversee customer interactions, ensuring high-quality support
  • Ensure compliance with State Farm policies and procedures
  • Collaborate with the agent on business strategies and goals
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
QUALIFICATIONS:
  • State Farm experience (Sales and Customer Service) 
  • Leadership and organizational skills.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Property/Casualty and Life/Health insurance licenses (must be able to obtain, current licensees preferred).
  • Bilingual Spanish preferred.

About the Company

C

Chad Elder - State Farm Agent

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