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Customer Service Manager - State Farm Agent Team Member

Chelsea Terry - State Farm Agent

Plano, TX

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JOB DETAILS
SKILLS
Community Support, Customer Escalations, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Disability Insurance, Farm Management, Fast Food, Financial Services, Health Plan, Insurance, Leadership, Life Insurance, Mentoring, Operations, Organizational Skills, Policy Implementation, Problem Solving Skills, Procedure Implementation, Reimbursement, Resolve Customer Issues, Revenue Growth, Training/Teaching
LOCATION
Plano, TX
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • Simple IRA with employer match
  • Life and disability insurance
  • Supplemental health benefits
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Welcome to Chelsea Terry State Farm Insurance Agency! Since opening in June 2021, we’ve been proudly serving the greater DFW area and all of Texas from our Plano office, offering personalized insurance and financial services that help families protect what matters most and achieve their dreams.


Our growing team of four is known for its “sophisti-chill” vibe—a professional yet fun and supportive atmosphere where everyone is valued. We’re diverse in gender, age, and cultural background, reflecting the community we serve. As an engaged agent with an open-door policy, I’m committed to helping my team reach their full potential both in and out of the office.


We believe in rewarding hard work with competitive perks, including life insurance reimbursement, retirement benefits, quarterly team-building events, and 3 weeks of PTO annually. Free catered lunches every Wednesday, opportunities for cash bonuses, and extra PTO make our workplace as enjoyable as it is rewarding.

Here's a video that shares a little bit more about my journey as an agent and why I believe State Farm is a great career choice. Whether you'd like to one-day have your own agency, or stay within an agency -- you'll make a difference in countless lives (and have fun doing it!) - https://www.youtube.com/watch?v=xy92Jomflu4

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Chelsea Terry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement agency policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • Prior State Farm experience preferred.
  • Property/Casualty and Life/Health licenses (must be willing to obtain, current licensees preferred).
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.

About the Company

C

Chelsea Terry - State Farm Agent

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