Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Farm Management, Health Insurance, Insurance, Leadership, Mentoring, Operations, Organizational Skills, Policy Implementation, Problem Solving Skills, Resolve Customer Issues, Revenue Growth
- 401(k) matching
- Health insurance
- Paid time off
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Grace Roberts - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle all customer complaints and issues.
- Train and mentor customer service representatives.
- Appointment setter
- Advising customers regarding insurance
QUALIFICATIONS:
- 2+ years of experience working in the Insurance field.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
- Licenses required for Property & Casualty and Life & Disability
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Grace Roberts - State Farm Agent