Customer Service Manager - State Farm Agent Team Member

E.J. Roberts - State Farm Agent

Gulfport, MS

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JOB DETAILS

SKILLS

Administrative Skills, Business Growth, Business Strategy, Customer Escalations, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Farm Management, Health Insurance, Lead Generation, Leadership, Life Insurance, Maintain Compliance, Marketing, Mentoring, Office Management, Operational Support, Operations Management, Organizational Skills, Plan Meetings, Problem Solving Skills, Resolve Customer Issues, Sales, Training/Teaching

LOCATION

Gulfport, MS

POSTED

30+ days ago

Benefits:

Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

POSITION OVERVIEW:
Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.

As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.

RESPONSIBILITIES:

Manage office operations and ensure smooth workflow
Handle escalated customer complaints and issues.
Provide leadership, training, and mentorship to the team
Oversee customer interactions, ensuring high-quality support
Ensure compliance with State Farm policies and procedures
Collaborate with the agent on business strategies and goals
Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

QUALIFICATIONS:

Experience with sales and/or management.
Leadership and organizational skills.
Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
Proficiency in learning and navigating computer functions efficiently.
Property/Casualty and Life/Health insurance licenses (must be able to obtain).

Customer Service Manager - State Farm Agent Team Member

E.J. Roberts - State Farm Agent

Gulfport, MS

About the Company

E.J. Roberts - State Farm Agent

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