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Customer Service Manager - State Farm Agent Team Member

Kathleen Alexander - State Farm Agent

Fort Worth, TX

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Cancer, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Customer Training, Establish Priorities, Farm Management, Financial Services, Fundraising, Health Insurance, Insurance, Leadership, Licensing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reimbursement, Sales, Team Lead/Manager, Team Player, Training/Teaching, Writing Skills
LOCATION
Fort Worth, TX
POSTED
30+ days ago
Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As Customer Service Manager - State Farm Agent Team Member with Kathleen Alexander - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. You create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Kathleen Alexander - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. 
QUALIFICATIONS:
  • Excellent communication skills - written, verbal, and listening
  • Experience in  managing customer service preferred
  • Experience in sales preferred
  • Proactive in problem-solving
  • Able to work in and manage a team environment
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to obtain Property and Casualty License
  • Able to obtain Life and Health License
ABOUT OUR AGENCY:
I’m a second-generation State Farm agent and have been with the company for over 20 years, serving as an agent for the past 13 years here in Fort Worth, Texas. My agency is built around relationships, growth, and truly helping people protect what matters most.

Our office culture is fast-paced, team-oriented, supportive, and growth-driven. We hold high expectations, but we pair that with a family-style environment where people feel supported, valued, and encouraged to succeed. We celebrate wins together, push each other to grow, and I take a very hands-on approach when it comes to coaching and developing my team—both professionally and financially.

We’ve been fortunate to earn multiple company recognitions over the years, but what matters most is the culture we’ve built. We believe in doing meaningful work while creating an environment where people genuinely enjoy coming to work.

Our agency offers licensing reimbursement, bonus opportunities, PTO, team outings and contests, and strong growth and leadership opportunities. We also prioritize work-life balance and staying involved in the community through charitable events and local initiatives.

Outside of the office, I’m actively involved in the Fort Worth community, including work with the Woman’s Club of Fort Worth and fundraising efforts like the Cowtown Ball benefiting the American Cancer Society. As a widow and single mom, I have a deep, personal understanding of how important insurance and financial protection truly are, which drives the purpose behind everything we do.

I’m looking for individuals who are coachable, energetic, resourceful, and genuinely care about making an impact in clients’ lives—not just someone looking for a job, but someone who wants to grow and be part of something meaningful. If you’re looking for a place where you’ll be challenged, supported, and given the opportunity to build a strong career, this could be the right fit for you.

About the Company

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Kathleen Alexander - State Farm Agent

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