Customer Service Manager - State Farm Agent Team Member

David Roberts - State Farm Agent

Findlay, OH

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JOB DETAILS

SKILLS

Community Support, Customer Escalations, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Farm Management, Health Insurance, Insurance, Leadership, Mentoring, Office Management, Operations, Organizational Skills, Policy Implementation, Problem Solving Skills, Procedure Implementation, Reimbursement, Resolve Customer Issues, Retirement Planning, Revenue Growth, Sales, Team Player, Training/Teaching

LOCATION

Findlay, OH

POSTED

30+ days ago

Benefits:

Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development

ABOUT OUR AGENCY:
I began my career with State Farm in January 2000 after transitioning from ministry, where I learned how to lead, grow an organization, and develop people—skills that still guide me today. My wife Jennifer is also a State Farm agent, and together we’re passionate about serving our community. Today, our team consists of five dedicated professionals focused on helping customers with everything from auto and homeowners coverage to life, health, and retirement planning.

Our office culture is highly production-oriented and built around growth, competition, and teamwork. We’re driven by the challenge of helping as many customers as possible while creating an energetic and supportive workplace. I’m looking for team members who love to compete, stay hungry for growth, and are excellent communicators—people who connect easily with others, ask the right questions, and work together toward shared goals.

If you’re ready to push yourself, build strong client relationships, and be part of a motivated team that’s committed to winning, this could be the place for you.

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with David Roberts - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal management-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Oversee the agency team and daily operations.
Develop and implement office policies and procedures.
Handle escalated customer complaints and issues.
Train and mentor customer service and sales representatives.

QUALIFICATIONS:

3+ years of experience in office management or insurance.
Leadership and organizational skills.
Communication and problem-solving abilities.
Property/Casualty license (must be able to obtain, current licensees preferred).
Life/Health license (must be able to obtain, current licensees preferred).

Customer Service Manager - State Farm Agent Team Member

David Roberts - State Farm Agent

Findlay, OH

About the Company

David Roberts - State Farm Agent

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