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Customer Service Manager - State Farm Agent Team Member

Sierra Juhl - State Farm Agent

Farmington, MN

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JOB DETAILS
SKILLS
Billing, Communication Skills, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Develop and Maintain Customers, Entrepreneurship, Farm Management, Film, Health Insurance, Healthcare, Healthcare Reimbursement, Insurance, Licensing, Microsoft Windows Operating System, Organizational Skills, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Property Maintenance, Sales, Service Delivery, Small Business, Social Media, Team Player, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Farmington, MN
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Since opening my agency in 2021, I’ve built a small but dedicated team of five and created an environment that blends support, independence, and growth. My journey into the insurance world was a unique one — I was recruited by State Farm without any prior background in the industry. I embraced the challenge, bringing with me experience as a sales performance manager in the auto field, a background in the medical industry, and even an education in art. Entrepreneurship runs in my blood, as both sides of my family are small business owners, which gives me a deep appreciation for hard work and ambition.

Community involvement and connection are important to us. We enjoy participating in local events like outdoor movies and concerts in the park, and we make it a priority to host monthly team-bonding activities. Every  month, we dedicate a full day to social media and outreach to further engage with our community and expand our impact.

Our office culture is rooted in trust, collaboration, and self-motivation. I’m deeply committed to investing time, energy, and training into my team, but I also believe in giving people the space to take initiative and grow without constant oversight. The ideal team member is someone who asks questions, works hard, and takes pride in getting things done independently. We believe in working hard, playing hard, and celebrating wins together.

If you’re self-driven, eager to learn, and excited about the chance to grow in a supportive yet empowering environment, this could be the perfect place for you.
 
ROLE DESCRIPTION:

Are you a detail-oriented professional who knows how to get things done efficiently and accurately? As the Customer Service Manager with Sierra Juhl's State Farm office, you’ll be an integral part in ensuring our agency runs smoothly and our customers receive the support they deserve. You’ll handle everything from answering insurance questions to processing policy changes — all with precision, efficiency, and a customer-first mindset. A crucial part of your role will be assessing clients’ current coverage, identifying any gaps, and recommending additional insurance solutions to ensure they have comprehensive protection.


While this role is primarily focused on customer service, we’d love someone who can also jump in and assist with sales efforts when needed. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent service, Sierra Juhl's State Farm office wants you on board. Join a motivated and supportive agency where your skills and dedication truly make a difference.


WHAT YOU’LL DO:


  • Provide fast, accurate, and friendly customer service — including handling insurance inquiries, policy updates, claims, and billing questions.
  • Build and maintain strong customer relationships through consistent, thoughtful follow-up.
  • Use a needs-based approach to educate customers on insurance options that fit their needs.
  • Assist with sales activities as needed to support agency growth.
  • Keep office operations organized and efficient to support excellent customer experiences.
  • Collaborate with colleagues to ensure smooth workflows and help the agency meet its goals.
  • Maintain detailed records of customer interactions and transactions.
  • Maintain Property and Casualty and Life and Health licenses (training and support provided).
WHO YOU ARE:


  • Detail-obsessed, organized, and committed to following through to get results.
  • Have 3+ years of customer service experience and 1+ year of insurance industry experience.
  • Sales experience preferred
  • Excellent communicator — written, verbal, and a great listener.
  • Proactive problem solver who stays calm under pressure.
  • Comfortable working independently and managing your own workload.
  • Tech-savvy with Windows applications and open to learning agency software.
  • Motivated to earn required insurance licenses — we provide paid training.
WHY YOU’LL LOVE WORKING HERE:


  • Competitive pay plus commission and bonus opportunities — your hard work pays off.
  • Paid time off including holidays and personal/sick days.
  • Health insurance reimbursement program to help cover medical costs.
  • Paid training and licensing — we invest in your growth and success.
  • A supportive, collaborative workplace culture where your contributions matter.
  • Opportunities for career growth within the agency.
If you’re ready to take ownership of your role, deliver exceptional service, and be part of a team that values your expertise and dedication, apply now! 

About the Company

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Sierra Juhl - State Farm Agent