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Customer Service Manager - State Farm Agent Team Member

Baille Barbour - State Farm Agent

Erie, CO

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JOB DETAILS
SKILLS
Billing, Claims Management, Communication Skills, Community Support, Customer Escalations, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Farm Management, Health Insurance, Insurance, Order Supplies, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Revenue Growth, Short Messaging Service (SMS), Telephone Skills, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Erie, CO
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

ROLE DESCRIPTION:
As a Customer Service Manager with Baille T Barbour State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer and route phone calls, emails, and text messages.
  • Manage customer claims
  • Take payments and answer billing questions
  • Assist with assorted office tasks, such as ordering supplies, booking appointments, paying bills, managing paperwork, etc.
  • Handle escalated customer complaints and issues.
  • Maintain an accurate customer database.
  • Review coverage with customers and process requested changes.
QUALIFICATIONS:
  • 2+ years of experience in customer service
  • Ability to become licensed in Property, Casualty, Life, Health, and other required licenses and certifications
  • Excellent communication and problem-solving abilities.
  • Excellent oral and written communication skills.

About the Company

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Baille Barbour - State Farm Agent