Customer Service Manager

S&G Carpet and More

Santa Clara, CA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Communication Skills, Computer Skills, Customer Experience, Customer Service Management, Customer Support/Service, High School Diploma, Identify Issues, Industry Standards, Multitasking, Organizational Skills, Presentation/Verbal Skills, Servant leadership, Team Player, Time Management, Writing Skills

LOCATION

Santa Clara, CA

POSTED

10 days ago

S&G Carpet and More is seeking a new Customer Service Manager for the South Bay!

S&G Carpet is dedicated to providing the premiere customer service experience to its customers. And as a Customer Service Manager, you will help ensure that S&G continues to set that industry standard.

As a Customer Service Manager, you will visit job site locations to help troubleshoot day-of-installation problems, work ensure a smooth installation experience for the customer, and diagnose/resolve any customer concerns that might arise through service tickets.

This is a salaried (exempt) position based out of Santa Clara, but this role will service the greater Santa Clara County area. Applicants must live in the South Bay.

Flooring is a growing $15.5 billion per year industry with opportunity for career advancement. S&G Carpet and More is the leading floor covering retailer in Northern California with a reputation for high quality products, expert installation, and amazing customer service.

We look forward to receiving your resume and getting to know you better!

Schedule: M-F, though some weekend work will be required on occasion

Compensation: $79,000 to $85,000 per year base salary, plus bonus.

Benefits:

Receive a Company vehicle and inspection equipment for use during performance of duties

Medical/Vision/Dental/Life with minimal out of pocket expense for the employee
General PTO policy
401K eligibility after one year of employment
Work with an energetic team committed to providing the premiere customer service experience in the industry

Position Requirements:

Effective time management, organization, and multi-tasking skills
A knowledge of floor covering installation and floor covering products
Strong presentation and communication skills, both written and verbal
Attentive to customer needs; capable of responding in a timely manner
Prompt, dependable, and responsive to Company needs
Capable of preserving confidential or sensitive information
Exceptional team player and skilled at working well under pressure
Strong computer skills
Additional duties and responsibilities as assigned by management

Position Qualifications:

At least a high school diploma or equivalent
Positive, confident attitude; able to comfortably navigate stressful situations
Floor covering installation/product knowledge
A servant’s mindset (understand and exhibit servant leadership)
Strong communication and organizational skills
Ability to perform light-to-moderate physical activity throughout the day

If this position interests you, we look forward to receiving your resume!

Customer Service Manager

S&G Carpet and More

Santa Clara, CA

About the Company

S&G Carpet and More

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