Customer Service Manager

Heating + Air Paramedics

Raleigh, NC

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JOB DETAILS

SKILLS

Best Practices, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Service Management, Customer Support/Service, Data Entry, Develop Methodologies, Direct Response Advertising, Establish Priorities, HVAC, Health Insurance, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Social Media, Training/Teaching, Typing, Writing Skills

LOCATION

Raleigh, NC

POSTED

19 days ago

Benefits:

Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Free uniforms
Wellness resources

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary
We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls, emails, and texts
Monitor Social Media Accounts
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Manage permits, inspections, and equipment registrations
Attend trainings to maintain up-to-date skills and knowledge
Prioritize calls according to the level of urgency
Transmit information to the appropriate person or department
Direct response units to appropriate location
Monitor status of the response team

Qualifications

College Degree
Previous experience as a Customer Service Representative or in a similar role is preferred
Computer savvy and familiar with customer management software
Excellent verbal and written communication skills
Understanding of basic HVAC terminology
Ability to work well under pressure
Highly organized with the ability to multitask and prioritize projects
Problem solver
Excellent typing and data entry skills
Ability to work in our office M-F 8am-5pm (this is not a remote position)

Customer Service Manager

Heating + Air Paramedics

Raleigh, NC

About the Company

Heating + Air Paramedics

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