Communication Skills, Corporate Policies, Customer Service Management, Driver's License, ERP (Enterprise Resource Planning), Inside Sales, Interpersonal Skills, Maintenance Services, Microsoft Excel, Microsoft Outlook, Organizational Skills, Presentation/Verbal Skills, Price Quotes, Profit & Loss, Proposal Writing, Safety/Work Safety, Sales, Sales Management, Staff Requirements, Standards Development, Team Lead/Manager, Team Player, Technical Support, Willing to Travel, Writing Skills
Customer Service Manager - 2729
USA:TX:Snyder | Management | Full-Time
Responsibilities of the Customer Service Manager include but are not limited to:
- Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs
- Continually improves and develops standards for the Service Department
- Administers safety, technical, and process training as required for department
- Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
- Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
- Works with Sales Professionals to prepare technical proposals and support customer needs
- Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
- Profit and loss of the facility
- Supervision of the inside sales team
- Respond to customer inquiries regarding products and services
- Prepare price quotes
- Source products
Qualifications of the Customer Service Manager include but are not limited to:
- 3-5 years of experience working with industrial distribution of products
- 3 years of management experience
- Ability to motivate team and accomplish goals
- Team player with strong people skills
- Excellent verbal and written communication skills
- MS Outlook, basic Excel and ERP software experience
- Must be self-motivated
- Effective and proven team leader
Additional Information:
- Physical Demand: N/A
- Working Conditions: Shop Environment
- Training/Certifications: N/A
- Shift Time/Overtime: Must be able to work overtime as necessary
- Travel: Travel to client sites. Must have clear driving record according to company guidelines
- Education: High School Diploma required
- Location: USA: TX: Odessa
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.