Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Event Management, Mentoring, Microsoft Office, Online Chat, Organizational Skills, Pricing, Problem Solving Skills, Project/Program Management, Time Management, Trade Shows, Willing to Travel
Are you ready to be the face of client service and ensure a seamless, high-quality experience for exhibitors and attendees? The Expo Group is seeking a Customer Service Manager to provide frontline support, manage multiple event accounts, and contribute to a positive show experience. Based in Orlando, Florida, this hybrid role is essential to helping our clients navigate orders, resolve issues, and drive service excellence.
In this role, you will:- Provide customer support across phone, email, chat, text, and in person.
- Assist with orders, refunds, cancellations, and account updates.
- Independently manage Tier 3–5 events and support vendor deadline management.
- Communicate effectively with show organizers, Project Managers, and vendors.
- Create pricing line items in internal systems and input customer data accurately.
- Contribute to team training, mentor colleagues, and support service escalations.
What You Bring to The Expo Group:- Educational Foundation: High school diploma required; associate or bachelor's degree in Business, Hospitality, or a related field preferred.
- Experience: 1–2 years of customer service or event-related experience.
- Credentials: Tradeshow industry experience preferred.
- Key Skills: Strong communication skills, a positive attitude, attention to detail, time management, and comfort using Microsoft Office and learning new systems.
This role requires the ability to travel by air or car for up to 14–18 days at a time, 5–6 times per year. If you're ready to bring positivity, professionalism, and efficiency to client interactions, apply now to help us create memorable event experiences.
Why Join The Expo Group?- Competitive Benefits: Enjoy Medical, Dental, Vision, 401(k), and more.
- Supportive Work Environment: Hybrid position based in Orlando, Florida, with an emphasis on work-life balance.
- Commitment to Integrity, Compassion, and Excellence: Bring your best to an award-winning team that values integrity and supports each other's success.
Ready to join a team that delivers extraordinary experiences?
Apply today at www.theexpogroup.com/careers and become part of something remarkable.
As part of our commitment to a safe and healthy workplace, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.
The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor, and sponsorship revenue through the design and execution of unique, compelling, and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago, and Las Vegas. Learn more at www.theexpogroup.com.
Only applications received through our website will be considered.
For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.
#LI-Hybrid #orlando #LI-AM1T
The Expo Group
The Expo Group is a Single Source® general service contractor exceeding the expectations of trade show and event organizers, corporate planners, event marketers and exhibitors.
We serve clients globally from offices in Dallas, Las Vegas, Chicago, Los Angeles, San Antonio and Washington D.C. with innovative technology solutions, years of operational expertise, creative experiential branding and exceptional personalized service.
This family-run company began in 1987 and is responsible for revolutionizing the way tradeshow exhibitors are serviced. We produce and manage trade shows, meetings and events as well as build exhibits and even office installations.
Service is not a department at The Expo Group; it is a commitment made by every employee to help people perform at a higher level.
Please visit our website and our news blog to learn more about The Expo Group family.
100 to 499 employees
Arts, Entertainment and Recreation
http://www.theexpogroup.com