Position Title: Customer Service Manager
Reports to: Store Manager Location: College of Southern Nevada, Building C700, College Dr, Henderson, Nevada 89002-8419 Contract type: Part-Time, Permanent Working hours: 20 hours per week
About BibliU BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective. In addition to providing campus store management, we acquired Texas Book Company in late 2023, now known as BibliU Campus, to deliver a more complete solution of products and services to higher ed students, faculty, and administrators across the US. Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential.
We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials.
Position Overview The Customer Service Manager is responsible for delivering friendly, helpful customer service and ensuring the efficient operations of the Campus Store. The role involves operating and overseeing cash register activities, supporting team members, assisting with inventory maintenance, and ensuring the daily presentation and organization of merchandise. This position offers on-the-job training and a supportive team environment.
What you will be doing • Assisting customers in-store and over the phone with professionalism and a positive attitude • Operating the cash register accurately in line with store policies and procedures • Maintaining clean and organized displays, ensuring shelves are stocked and well presented • Checking in price and display supplies and general merchandise • Participating in inventory counts and helping track stock levels • Recording price changes and promotions accurately • Notifying appropriate staff about out-of-stock or defective items • Following up with customers regarding special orders and notifying them of any issues or arrivals • Reporting marketing trends and customer feedback to supervisor • Completing any additional duties as assigned
What we are looking for Experience working in a retail or cashier role Friendly, reliable, and customer-focused Comfortable handling transactions and basic stockroom tasks Strong attention to detail in cash handling and record-keeping High school diploma or equivalent