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Customer Service - Mail Delivery Clerk

XBP ASIA

Richmond, VA

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JOB DETAILS
SALARY
$17–$18 Per Hour
SKILLS
Customer Support/Service, Data Entry, English Language, Establish Priorities, High School Diploma, Identify Issues, Lift/Move 25 Pounds, Mail Services, Peripheral Hardware, Privacy Controls, Process Improvement, Shipping/Receiving, Time Management, Warehousing
LOCATION
Richmond, VA
POSTED
Today
Job Description

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities:

  • Sort inbound and outbound correspondence mail.
  • Batch documents and organize them for data entry processing.
  • Enter data and research data from source documents and systems accurately and efficiently.
  • Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
  • Perform verification tasks as required, checking for accuracy and identifying errors.
  • Make corrective entries as indicated by verification results or other warnings.
  • Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
  • Operate peripheral equipment as part of the day to day process.
  • Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
  • Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
  • Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
  • Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
  • Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink. This also includes working in various weather conditions.
  • Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications:
  • High school diploma or equivalent.
  • Proficiency in reading, writing, and speaking English.
  • Ability to work at a computer for extended periods.
  • Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
  • Close vision and ability to focus are necessary for performing tasks accurately.
  • Experience with data entry is desirable.
  • Ability to engage in repetitive motion activities like twisting, bending, and climbing.
  • Previous experience in mailroom setting is advantageous.


Pay Disclosure:

The pay range for this position starts at $17 - $18 /hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

About the Company

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XBP ASIA