Administrative Skills, Billing, Customer Escalations, Customer Support/Service, Leadership, Mentoring, Online Communications, Organizational Skills, Schedule Development, Veterinary Hospital, Veterinary Medicine
We are seeking an experienced, compassionate Lead Customer Service Representative for our busy veterinary hospital.
- Lead and mentor the reception team to ensure smooth operations.
- Provide exceptional client service via in-person, phone, email, and online communication.
- Manage appointment scheduling, billing, and administrative tasks.
- Support team training and handle escalated client concerns with empathy.
- Coordinate communication between clients, staff, and doctors.
- Maintain a professional, organized reception area.
- Qualifications include 2+ years of veterinary/customer service experience, leadership skills, and proficiency with veterinary software.
Compensation ranges from $22-$25/hr, with benefits including health coverage, paid time off, professional growth opportunities, and a supportive team environment. We value growth, collaboration, and making a positive community impact.
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AmeriVet Veterinary Partners