Administrative Skills, Billing, Communication Skills, Customer Escalations, Customer Support/Service, Leadership, Medical Billing, Mentoring, Multitasking, Online Communications, Operations, Organizational Skills, Staff Training, Team Building, Veterinary Hospital, Veterinary Medicine
We are seeking an experienced, compassionate, and organized Lead Customer Service Representative for a busy veterinary hospital.
- Lead and mentor the reception team to ensure smooth daily operations.
- Provide exceptional client service via in-person, phone, email, and online communication.
- Manage appointments, billing, payments, and patient flow.
- Train new staff and support ongoing team development.
- Handle escalated client concerns professionally and empathetically.
- Assist with administrative tasks, communication, and inventory as needed.
Qualifications: 2+ years veterinary customer service experience, leadership skills, veterinary software knowledge, strong multitasking, and excellent communication.
Compensation and Benefits: $22-$25/hr, health/dental/vision insurance, paid time off, professional growth opportunities, and a supportive team environment.
Join a culture focused on development, well-being, and making a positive community impact.