Sign upLog in
Client Services Jobs

Customer Service Lead

Addison Group

Pittsburgh, PA

Apply
JOB DETAILS
SALARY
$22–$27 Per Hour
SKILLS
Analysis Skills, Billing, Communication Skills, Continuous Improvement, Customer Relations, Customer Service Operations, Customer Support/Service, Documentation, ERP (Enterprise Resource Planning), High School Diploma, Inventory Levels, Inventory Management, Logistics, Logistics Processes, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Negotiation Skills, Order Management, Order Processing, Pricing, Problem Solving Skills, Sales, Time Management, Track Customer Issues, Trend Analysis
LOCATION
Pittsburgh, PA
POSTED
2 days ago
Customer Service Lead

Location: Pittsburgh, PA 15205 (Robinson area - near the airport)

Assignment Type: Full-Time, Long-Term Contract

Compensation: $22 - $27 /hr

Schedule: Monday-Friday, 8:00am - 4:00/5:00pm (some flexibility, OT eligible)

Work Setting: Fully On-Site

Benefits: Eligible for medical, dental, vision, and 401(k)

A globally respected manufacturer with 75+ years in the industry is seeking a Customer Service Lead to step into a pivotal seat on a tight-knit, highly experienced team.

This is more than an order-entry role. As several long-tenured team members transition into retirement, our client is entrusting the next chapter of their customer service operation to someone who can own it; a professional who becomes the go-to name customers rely on, the steady hand production and logistics turn to, and a source of continuity as the team evolves. You'll learn directly from seasoned experts before they step away, then carry that expertise forward as a leader in your own right.

If you're ready to move beyond "representative" and take ownership of accounts, relationships, and outcomes, this is your seat.



What You'll Own
  • Serve as the primary point of contact and trusted partner for key customer accounts, orders, and service needs.
  • Manage the full order lifecycle in ERP software - ensuring accuracy in pricing, availability, and delivery commitments.
  • Drive coordination across production, logistics, and sales to keep customer orders moving and on time.
  • Stay ahead of inventory levels and lead times, proactively communicating with customers before issues surface.
  • Take the lead in resolving complex situations involving shipments, billing, product specifications, and returns.
  • Maintain meticulous records of customer interactions and transactions.
  • Generate and analyze reporting to spot trends and fuel continuous improvement.
  • Support internal teams on ERP-driven tasks - order tracking, invoicing, and documentation.
What You Bring
  • High school diploma or equivalent required (Associate's or Bachelor's degree preferred).
  • 2+ years of customer service experience, ideally in a manufacturing or industrial environment.
  • A strong command of order management, inventory control, and logistics processes.
  • Confidence in an ERP system and the adaptability to master a new one quickly.
  • Excellent communication and problem-solving instincts - the kind people naturally look to.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
  • The composure to multitask and thrive in a fast-paced, high-accountability environment.
Why Choose Addison Group?
  • Pay: We negotiate high salaries using the US Bureau of Labor Statistics.
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, and 401(k).
  • Permanent Employment: Many of Addison's job openings lead to potential permanent employment.
  • Connections: You connect directly with hiring managers.
  • Options: You are presented multiple employment options near your home.
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#Admin5

About the Company

A

Addison Group

Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative & HR, Engineering, Executive Search, Finance & Accounting, Healthcare, and IT sectors.

Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.
COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.addisongroup.com/

Similar Job Searches

Client Manager Jobs in Pittsburgh, PADirector Of Client Services Jobs in Pittsburgh, PAClient Service Associate Jobs in Pittsburgh, PAClient Associate Jobs in Pittsburgh, PAClient Representative Jobs in Pittsburgh, PAClient Services Manager Jobs in Indiana, PAClient Services Manager Jobs in Youngstown, OH