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Customer Service Lead - Part-Time

Burlington Coat Factory Corporation

Concord, NC

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JOB DETAILS
SALARY
SKILLS
Customer Relations, Customer Service Management, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Diversity, Identify Issues, Leadership, Lift/Move 40 Pounds, Maintain Compliance, Market Surveys, Philosophy, Physical Demands, Problem Solving Skills, Process Improvement, Retail, Retail Management, Standards Strategy, User Interface/Experience (UI/UX)
LOCATION
Concord, NC
POSTED
Today
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !Overview:As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.Key Responsibilities:+ Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.+ Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.+ Coordinate meal and break periods and monitor schedule adherence.Requirements:Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.Come join our team. You're going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.Base Pay: $13.00 per hour - $13.00 per hourLocation 01313 - ConcordPosting Number P1-1076838-4Address 6390 Bayfield PkwyZip Code 28027Position Type Regular Part-TimeCareer Site Category Store AssociatePosition Category Retail StoreBase Pay $13.00 - $13.00 per hour

About the Company

B

Burlington Coat Factory Corporation

The roots of Burlington go back to 1924 when we started as a wholesaler of ladies’ coats and juniors’ suits. In 1972, we opened our first outlet store in Burlington, NJ. Coats were the primary offering at the original Burlington Stores, but over time we have evolved into one of the nation’s top off-price retailers.

Now a publicly traded company, we operate more than 550 stores in 45 states and Puerto Rico. Over the past 5 years, we have added more than 20 stores each year and are on our way to 1000+ stores.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Advertising and PR Services
FOUNDED
1972
WEBSITE
http://www.burlingtoncoatfactory.com/burlingtoncoatfactory/Default.aspx

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