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Customer Service

Access Labs

Jupiter, Florida

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Entry, Documentation, English Language, Healthcare Software, High School Diploma, Information/Data Security (InfoSec), Organizational Skills, Presentation/Verbal Skills, Pricing, Privacy Controls, Privacy Protocols, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Security Protocols, Telephone Skills, Time Management, Trend Analysis, Writing Skills
LOCATION
Jupiter, Florida
POSTED
19 days ago

Job Summary:
Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to foster customer satisfaction and long-term relationships.

Responsibilities:

  • Responding to client inquiries via phone, email, chat, or in person
  • Providing information about products, services, pricing, and company policies
  • Resolving issues by addressing complaints, concerns or issues promptly and effectively
  • Maintaining a positive attitude with clients and coworkers to build rapport and customer satisfaction
  • Documenting customer feedback, complaints, and suggestions to identify trends, improve processes, and enhance the overall customer experience
  • Following company policies, guidelines, and protocols for customer interactions, data privacy, and security protocols
  • Additional tasks may be assigned at any time by the supervisor

Skills & Qualifications:

  • High School Diploma is required
  • 3 years of Customer Service experience (preferred)
  • Comfortability answering phones and greeting clients
  • Tech savvy - strong computer skills, including data entry and medical software
  • Understands the value in maintaining high customer satisfaction
  • Excellent communication and organizational skills
  • Strong oral and written English communication skills
  • Ability to quickly retain and recall information
 

About the Company

A

Access Labs