Customer Service, Inside Sales

Are you the kind of person who thrives in a fast-paced environment where every call is an opportunity to solve a problem and build a relationship? Do you take pride in delivering exceptional customer service while driving sales growth and supporting a high-performing team? If so, you might be our next Inside Sales professional!

HOW YOU WILL MAKE A DIFFERENCE

An Inside Sales professional at CK Supply is responsible for answering incoming calls in a friendly and professional manner, assisting customers with their problems and questions, and maintaining customer relationships. They solicit new accounts, work collaboratively with the Territory Manager to boost sales and profitability, and prepare, organize, and execute proposals and quotations. The role also involves attending and participating in customer service meetings, performing counter sales duties as needed, and completing all other assigned tasks.

CK SUPPLY CORE VALUES:

Please read slowly these are non-negotiables and we are going to ask you about them in the interview!
Driven - Hardworking, Dedicated, Dependable, Desire to be the Best
Passionate - Positive Attitude, Appearance, Pride, Love What We Do
People-Oriented - Honest, Respectful, Trust-Worthy, Integrity
Solutions-Focused - Knowledgeable, Creative, Problem-Solvers

PRIMARY DUTIES AND RESPONSIBILITIES

• Answers incoming calls in a friendly, professional manner.
• Assists customers with problems/questions.
• Maintains customer parameters with assigned Territory Manager.
• Monitors account receivable information for assigned team.
• Maintains and discusses pricing of products with assigned Territory Manager.
• Solicits new accounts.
• Works with Territory Manager to increase sales and profitability.
• Prepares, organizes, and executes all proposals and quotations as agreed upon with assigned Territory Manager.
• Attends and participates in customer service meetings.
• Performs duties of Counter Sales as needed.
• All other duties as assigned

QUALIFICATIONS/ REQUIREMENTS

• Must have a high school diploma or equivalent and have at least 1 year of experience working in a position with same or similar duties.
• Must have excellent communication skills in person and by phone.
• Ability to handle diverse individuals and situations in a professional manner.
• Ability to read, count and to write accurately to complete necessary reports.
• Ability to operate cash register and credit card machines while performing duties of Counter Sales.
• Must be computer literate.

PHYSICAL REQUIREMENTS

• Standing, sitting and/or walking up to 8 hours per day
• Ability to lift and reach overhead to stock store-room merchandise while performing duties of Counter Sales.
• Ability to climb a ladder to stock store-room merchandise while performing duties of Counter Sales.
• Both handedness 70%-100% job cycle time
• Moderate visual depth perception
• Lifting, pushing, or pulling items up to and greater than 50 pounds with good body mechanics and with designated equipment

WHY YOU WILL LOVE WORKING HERE
Headquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values.

CK is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way.

Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun and rewarding.
• Competitive salary
• Employee and Family owned
• Open-book management
• Company focus on developing employees through training
• Strong brand and reputation in the market
• Competitive Medical, Dental, Vision, Long-Term Disability
• Company-Paid Short-Term Disability & Life Insurance
• HSA Account with Company Contribution
• Flexible Spending Account
• Employee Assistance Program
• Tuition Reimbursement Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• 401(K) with company match
• 15 Days Paid Time Off

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

CK Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).

This is a safety-sensitive position and requires a clean drug screen prior to hire. Due to the medical testing limitations at this time, the presenceTHC/marijuana is prohibited and will result in an offer being rescinded.