Customer Service in Pet Care - Front Desk / Reservations

FRONT DESK & RESERVATIONS
PET CARE SERVICES

"Tending to the needs of current clients from over the years, and
creating relationships with new clients for the years to come."

--->> SEEKING THE RIGHT FIRST IMPRESSION--->> SEEKING THE RIGHT LAST IMPRESSION

Key Service Position

The Right Person:

• Love pets
• Talkative - Cheerful
• Outgoing
• Happy meeting people.
• Comfortable on the phone and on computers
• Upbeat, Dependable, and Enthusiastic

Looking for a career opportunity that GROWS? WE WANT YOU!

Front Desk and Reception in the pet industry is a challenge. You work with both the 4-legged pets - AND - the 2 legged families! Understanding their wants and needs - and offering the BEST. That is what makes the customers want to return! That's the essence of this position!

You'll be involved with client families taking boarding/lodging reservations; arranging SPA days, grooming; offering a wide variety of enrichment activities; coordinating training classes; and helping decide on the best products for their pet! How fun!

If you can present a great image -- from start to finish, you enjoy talking with folks, you're Bright & Bubbly, enthusiastic, consistent in following-up, and you LOVE pets (especially dogs!), then we've got the RIGHT SLOT for you.

THE OPPORTUNITY:

FULL TIME for the LONG TERM! Strong training leading to a Great Career Opportunity!

Meet / Greet / Offer Ideas / Share Experience / Recommend Solutions / Answer Phones / Check-in Guests

Requires rotating Saturday & Sunday as well as rotating Holidays.

You'll start with on the job service training and understanding our offerings. Then over to the phone services and on to the computer. Finally add retail and POOF - now you're dealing with our families and their pets!

Duties

• Answering incoming calls, emails, and texts promptly and professionally
• Creating and managing reservations and appointments at the Resort
• Providing current and prospective clients with accurate and detailed information about our Resort and services offered
• Checking guests in and out
• Assisting clients in the General Store and providing expert knowledge of the products
• Handling dogs, cats, and other small pets
• Providing Resort tours and staffing local pet events
• Other duties and tasks as assigned

It's a fun & challenging position. Huge vertical opportunity!

Benefits

• Competitive pay including hourly and commission
• Paid training
• Employee discounts in the General Store
• Bring your dog to work with you!
• Paid time off
• Lots of dogs to play with!

Ready for that RIGHT JOB? We includepaid vacation, pet service discounts, wage + commission, and more!