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Customer Service I

Collins Consulting Inc

Lake Mary, FL

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JOB DETAILS
SKILLS
Android, Apple, Call Centers, Clinical Support, Communication Skills, Computer Skills, Computer Workstations, Customer Support/Service, Data Processing, Detail Oriented, English Language, Government, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Interpersonal Skills, Maintain Compliance, Medical Office Administration, Medical Records, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Multilingual, Multiplatform/Cross-Platform, Performance Metrics, Physical Demands, Privacy Controls, Problem Solving Skills, Record Keeping, Regulations, Spanish Language, Team Player, Technical Support, Telephone Skills, Time Management, Typing
LOCATION
Lake Mary, FL
POSTED
2 days ago
This is a onsite position 100%. Looking for someone to start ASAP.

Principle Responsibilities
  • The following reflects management s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
  • Receive inbound calls from customers for supply orders or customer support
  • Responsible for sustaining call center expectations
  • Maintain patient records and verifies account accuracy
  • Responsible for maintaining patient reorder compliance cases
  • Responsible for achieving and maintaining department KPIs
  • Completes cases and activities per department standards
  • Maintains patient records and verifies account accuracy
  • Actively participates in and attends department meetings
  • Communicates prescription revision request to clinic support teams
  • Contacts referrals to complete new patient welcome calls
  • Coordinates customer returns
  • Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements

Required Qualifications
  • High School diploma or equivalent
  • Minimum of one year of Customer Service experience
  • Communicate clearly and concisely, both in writing and verbally with others in a professional manner
  • Strong computer skills, proficiency navigating multiple websites and platforms
  • Knowledge of apple and android devices
  • Proficient with Microsoft office programs; Outlook, PowerPoint, and Excel
  • Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications
  • 2-3 years working in a call center environment-any previous Tech Support is a big plus
  • Associate degree or equivalent work history
  • Bilingual-English/Spanish a plus, but not required
  • Some data processing experience preferred
  • Capability of typing 40 wpm
  • Physical Requirements/ Competencies
  • Must be able to work at a computer workstation for extended periods of time
  • Excellent interpersonal and phone etiquette skills
  • Detail & Team Oriented
  • Professional communication Skills
  • Time Management Skills

About the Company

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Collins Consulting Inc

Collins Consulting brings over two decades of total talent solutions experience to meet your on-demand consulting needs. We have an established history of serving clients nationwide in both the public and private industries. These clients range from Fortune 100 companies within the commercial arena to supporting contracts within federal agencies.

Collins Consulting is a certified Service-Disabled Veteran Owned Small Business and a SBA Small Business. We believe in servicing our country's veterans by supporting and nurturing opportunities to join their skillsets with clients who have the same principles. These certifications coupled with Top Secret facility clearance allow us to meet category and diversity goals.

Collins Consulting is agile, innovative, and an award winning advocate in providing total talent solutions to serve your business needs. Whether you are a professional who is looking for a new career or an organization in need of experienced talent, we have the resources to help you.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.colcon.com