Customer Service - Financial Services Representative

Rose International

Grandview Heights, Ohio

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JOB DETAILS

SALARY

$19–$19 Per Hour

JOB TYPE

Temporary

SKILLS

Analysis Skills, Annuities, Background Investigation, Brokerage, CLU, CRT (Cathode Ray Tube) Displays, Communication Skills, Consulting, Contract Analysis, Customer Relations, Customer Support/Service, Establish Priorities, Federal Laws and Regulations, Fiduciary, Field Sales, Financial Planning, Financial Services, Financial Transactions, Government, Identify Issues, Information Technology & Information Systems, Inside Sales, Insurance, Mathematics, Mutual Funds, National Association of Securities Dealers (NASD), Office Equipment, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Sales Support, Secondary School, Series 6, State Laws and Regulations, Team Lead/Manager, Transaction Processing/Management, Writing Skills

LOCATION

Grandview Heights, Ohio

POSTED

Today

Job TitleJob Description Start date: 8/17/26 Education required: High school studies Education preferred: Undergraduate studies Certifications/Licenses preferred: Participation in technical coursework such as LOMA, CLU, ChFC desirable NASD series 6 and/or 26 preferred, and may be required based on assigned product/line-of-business or distribution system.Summary of Job Responsibilities: Provides prompt efficient service for assigned product and/or service center internal and external customers. Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other Enterprise operating units. The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.Receives and responds to incoming customer/broker/agent/government agency inquiries.Communicates with customers, agency/brokerage force, service centers, internal/external sales support and other industry companies through oral and written communication.Assists customers with financial transactions.Consults and interprets contract provisions for current and past products and assumed business for policyholders, agents/brokers and other Enterprise operating units.Maintains current knowledge of contract and product provisions and administration of Client products, and the processing systems and related federal and state regulations.Resolves routine errors requiring corrective processing.Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing, and refers the situation to a lead team member if necessary.Processes monetary transactions according to policy provisions within assigned limits.Reviews, researches, and interprets records and reports to accurately make decisions.Performs other duties as requested.Experience: Three years work experience with two years product-related customer service work experience preferred Work experience with undergraduate studies preferred.Knowledge: General office practices, customer service, and office equipment Information systems and insurance/financial services industry practices (i.e annuities, mutual funds) preferred Basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.Skills: Ability to prioritize own work within standards Effective written and oral communication skills to interact with customers, team members, and management Decision making skills necessary for customer contacts Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action Proven ability to operate a CRT and PC.Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/