NOW HIRING -Bilingual (English/Spanish) Customer Service & Field Operations Manager
Molly Maid of Lawrenceville, Norcross and Snellville
What We Offer
- Full-time position, Monday-Friday (40-45 hrs/week)
- Pay: $16-$20/hour + bonuses (based on experience)
- Weekly team breakfast
- Stable schedule and supportive team culture
- Paid vacation & National paid holidays
- Advancement opportunities & ongoing training
- Use Company car during working hours (gas & insurance included)
- Branded, comfortable uniforms
What Youll Do
- Customer Service & Scheduling - Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented.
- In-Home Estimates - Visit customers homes to assess cleaning needs, explain services, provide an estimate, and answer any questions.
- Customer Relations - Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction.
- Operations & Field Management - Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day.
- Quality Control - Visit customers homes to check work quality, coach staff, and celebrate successes while providing constructive feedback.
- Team Development - Support, train, and motivate team members to follow processes and exceed customer expectations.
This Job is Perfect For You If You
- Enjoy balancing office work with field visits
- Thrive in a customer-focused environment
- Like training and leading a team
- Take pride in attention to detail and problem-solving
- Are comfortable following proven processes while adding your personal touch
Requirements
- Fluent in English & Spanish
- 18 years of age or older
- Valid GA drivers license with a good driving record
- Legally authorized to work in the U.S.
- Strong phone and communication skills
- Prior cleaning, customer service, or operations experience preferred
- Ability to pass a background check
- Available Monday-Friday, 7:30 AM - 5:00 PM or later and some Saturdays
Ready for a fresh start where you can be your best?
If thats you, APPLY TODAY!
Text on This Number to start your Application today
- Text "Jobs" to 770-790-3139
- Principals only. Recruiters, please don't contact this job poster.
- Please do not contact job poster about other services, products, or commercial interests.