Customer Service (F/T, On-Site)

Relationship Management: Use our multi-channel systems to document interactions, ensuring our team stays aligned, and our customers continuously taken care of. In this role, you won't just "process orders"-you will drive customer loyalty by ensuring every interaction is seamless, secure, and expert-led.

Customer Service Representative | GritR Sports

Location: North Richland Hills, TX (On-site)

Pay: $18.00/hour

Schedule: Monday - Friday, 8:00 AM - 4:00 PM
Fuel the Passion for the Outdoors

At GritR Sports, we don't just sell gear; we support a lifestyle. We are looking for a dedicated Customer Service Representative who is ready to be the face (and voice) of our brand. If you are a problem-solver who thrives in a fast-paced environment and has an interest in firearms and outdoor sports, you'll fit right in.

In this role, you won't just "process orders"-you will drive customer loyalty by ensuring every interaction is seamless, secure, and expert-led.
Your Impact

• Voice of the Brand: Manage inbound calls and emails, turning inquiries into positive experiences.
• Order Integrity: Process orders with precision, including payment verification and proactive fraud prevention.
• Relationship Management: Use our multi-channel systems to document interactions, ensuring our team stays aligned, and our customers continuously taken care of.
• Continuous Learning: Maintain up-to-date knowledge of our evolving product catalog to provide "strategic" advice, not just scripted answers.

What You Bring to the Team

• Experience: Proven track record in customer support or "client success" roles.
• Communication: Exceptional written and verbal skills (you can explain complex topics clearly and kindly).
• Tech-Savvy: Comfortable navigating multi-channel communication tools.
• Resilience: The ability to turn a complaint into a solution while maintaining a positive, professional attitude.
• Industry Interest: A genuine passion or interest in Firearms and Outdoor Sports is highly preferred.

Why You'll Love Working Here

GritR Sports is committed to a culture of autonomy, teamwork, and growth. We want our team members to build careers here, not just hold jobs.

• Comprehensive Benefits: Health, Dental, and Vision insurance.
• Future Security: 401(k) plan
• Work-Life Balance: Paid and Unpaid Time Off (PTO) to get you outdoors.
• The Perks: Casual dress code, team engagement events, and a "promote from within" philosophy.

GritR Sports & Outdoors is an equal opportunity employer. We encourage individuals from all backgrounds to apply.