Customer Service Experience (Full‑Time, Remote)
Company: Blessinger Legal PLLC
Department: Customer Experience
Reports To: CSE Supervisor
Pay: $5–$7/hour USD
Role Overview
We are seeking a Customer Service Experience to serve as the first point of contact for clients. This role requires strong phone‑handling skills, clear documentation, and a professional, empathetic communication style. The ideal candidate has prior U.S.-based customer service or receptionist experience and is comfortable handling multiple inquiries at once.
Key Responsibilities
- Handle inbound and outbound client communications via phone, email, chat, SMS, and social media
- Triage calls, log and categorize interactions, and escalate issues when needed
- Provide accurate information about services and next steps
- Follow up proactively with clients and internal staff
- Maintain accurate client records and documentation
- Perform administrative or outreach tasks during low call volume
Application Instructions (Required)
- Include “Starfish CSR Member” in your application headline
- In your summary, briefly explain why you’re interested and why you’re a good fit
- Applications that do not follow instructions will not be reviewed.
Requirements
- Requirements (Must‑Have)
- 1+ year experience as a receptionist or customer service representative in a U.S.-based company
- Fluent in English and Spanish (spoken and written)
- Experience handling inbound and outbound calls
- Strong documentation and call‑logging skills
- Ability to manage multiple client interactions at once (up to 3 calls)
- Proficient in Microsoft Office and Google Workspace
- Reliable, proactive, and able to work independently
- Preferred
- Legal or immigration law experience
- Familiarity with INSZoom or Docketwise