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Customer Service Engineer-Sheet Metal

Forma-Fab Metals

North Carolina

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JOB DETAILS
SKILLS
Best Practices, Bill of Materials (BOM), Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, ERP (Enterprise Resource Planning), Electronic Engineering, ITIL (IT Infrastructure Library), Identify Issues, Lean Manufacturing, Maintain Compliance, Manufacturing Methods, OSHA, Performance Tuning/Optimization, Preventative Maintenance, Problem Solving Skills, Process Control Engineering, Process Improvement, Product Testing, Regulations, Remote Access, Safety Compliance, Safety/Work Safety, Sales, Sales Support, Sheet Metal Design, Six Sigma, Team Player, Technical Sales, Technical Support, Willing to Travel
LOCATION
North Carolina
POSTED
Today
Shift  Monday to Friday, 8 am to 5 pm

Position Overview
The Customer Service Engineer is responsible for delivering exceptional sales support, technical consultation, and after-sales service to clients, ensuring their specific requirements are accurately captured and communicated to the engineering and production teams. This role focuses on bridging sales, customer relationship management, and hands-on engineering expertise within the sheet metal industry to optimize customer satisfaction, product quality, and operational efficiency. 

Key Responsibilities
  • Acquire new customers and integrate requirements into Forma-Fab systems and processes.
  • Provide technical support through phone, email, remote access, and onsite visits.
  • Use Global Shop ERP to manage customer history and process control.
  • Assist with design control and process improvements leveraging Forma-Fab capabilities.
  • Train customers and end-users on Forma-Fab standards and product testing.
  • Collaborate with Engineering, Product, and Sales teams to resolve recurring issues.
  • Recommend upgrades, modifications, or preventive maintenance to optimize performance.
  • Stay current with product knowledge, tools, and industry best practices.
  • Lead the customer service team and ensure compliance with safety, company, and regulatory standards.
Qualifications
  • 2-5 years of sheet metal design and process experience.
  • Associate’s or bachelor’s in engineering, Electronics, Mechanical, or related field (or equivalent experience).
  • 2-5 years in manufacturing techniques and Lean Manufacturing; strong knowledge of BOM processes.
  • Excellent troubleshooting, diagnostic, and communication skills; strong customer service.
  • Willingness to travel to customer sites.
  • Ability to work independently and in a team.
Preferred Skills 
  •  Experience with ERP/CRM systems for service tracking
  •  Relevant certifications (e.g., OSHA, Six Sigma, ITIL)
  • Sheet Metal experience preferred but not required
Work Environment
  • Mix of office, and on-site work; travel and occasional extended hours required

About the Company

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Forma-Fab Metals