Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Whole Foods

Oakland, CA

JOB DETAILS
SALARY
$22.55–$36.08 Per Hour
SKILLS
Capacity Utilization, Coaching, Customer Experience, Customer Service Management, Customer Support/Service, E Programming Language, Leadership, Metrics, Operational Support, Process Development, Process Improvement, Retail, Retail Management, Safety Standards, Team Lead/Manager, Team Player, eCommerce
LOCATION
Oakland, CA
POSTED
2 days ago

The Associate Team Leader supports store operations by managing Customer Service & E-Commerce programs, focusing on checkout, grocery delivery & pickup, and team performance.
They ensure excellent customer experiences, monitor key metrics, and oversee daily tasks like labor utilization, capacity, and compliance.
Responsibilities include coaching team members, maintaining safety standards, fostering teamwork, and identifying process improvements.
Skills required are strong task management, communication, leadership, and proficiency with retail systems.
Qualifications include 18+ months retail experience with supervisory responsibilities. Physical ability to lift 50 lbs., work in various environments, and flexible scheduling are necessary.
Wage range is $22.55-$36.08/hour, with benefits for full and part-time team members. Commitment to diversity and equal opportunity is emphasized.

About the Company

W

Whole Foods