Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Whole Foods

Napa, CA

JOB DETAILS
SALARY
$21.55–$35 Per Hour
SKILLS
Coaching, Customer Experience, Customer Service Management, Customer Support/Service, Leadership, Lift/Move 50 Pounds, Performance Analysis, Performance Metrics, Regulatory Compliance, Retail, Retail Management, Safety Standards, Safety/Work Safety, Team Lead/Manager, eCommerce
LOCATION
Napa, CA
POSTED
2 days ago

Support the Team Leader in managing Customer Service & E-Commerce operations, focusing on checkout, grocery delivery, and pickup services.
Ensure safety, order quality, and excellent customer experiences while monitoring performance metrics and visual cues.
Manage daily tasks such as capacity, labor, and process adherence for online and in-store activities, including expense control and regulatory compliance.
Assist in hiring, coaching, and developing team members to promote high performance and morale.
Foster a positive team environment, maintain safety standards, and support store programs and initiatives.
Key skills include task management, performance analysis, communication, leadership, and proficiency with retail and mobile systems.
Qualifications include 18+ months retail experience with supervisory background, physical ability to lift 50 lbs, and flexibility to work varied hours. Compensation ranges from $21.55-$35.00/hr, with comprehensive benefits offered.

About the Company

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Whole Foods