Background Investigation, Cellular Telephone, Communication Skills, Customer Support/Service, Detail Oriented, Electronics, Establish Priorities, Follow Through, Inventory Management, Loading/Unloading, Maintenance Services, Meet Sales Quota, Merchandising, Needs Assessment, Order Picking/Packing, Presentation/Verbal Skills, Pricing, Retail, Retail Management, Sales, Shelf Display, Skype, Stock Rotation, Store Opening, Telephone Skills, Testing, Time Management, Training/Teaching, Up-Selling, Video Production, Warehousing, Writing Skills
Do you have a technical aptitude that you would like to bring into a professional setting?
Do you have the communication skills to teach others?
Do you have sales skill to engage customers?
If you do, Batteries Plus has a NEW & UNIQUE device repair technician opportunity for you.
Batteries Plus is looking for a person that is able to repair cell phones, tablets, and other devices as needed. We are looking to fill a role at the Alexandria, VA location, and this position will pay $14.00 to $15.00 hourly plus bonuses.
Customer Service Device Repair Technician Duties
- Engage with customers in logging device repair input.
- Perform initial assessment to determine repair feasibility & estimate.
- Repair cell phones, tablets, light fixtures, and other devices as needed.
- Receive, pack, and ship these devices.
- Install batteries, perform tests, and tech work.
- Able to rebuild cordless drill batteries and other battery packs as needed.
- Maintain proper inventory.
- Participate in formal training of store associates to include tearing down devices, taking photos, and assisting with video training production.
- Provide live camera-based remote support (i.e., Skype) for in-store device repairs.
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE).
Customer Service & Sales
- While working, live a "Customer First" mentality.
- Perform Customer Service & Sales duties.
- Greet customers promptly, determine needs, and answer questions.
- Suggest needed sales add-on items; participate in retail & commercial sales activities to achieve goals.
- Ask questions to identify potential commercial customers.
- Operate computer/cash register to initiate and complete sales transactions.
- Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
- Develop and maintain current knowledge of product and service offerings.
- Engage as a "can-do" team member.
- Proactively follow through on commitments and/or tasks needing to be performed.
Merchandising & Inventory
- Assist in all store operations responsibilities as assigned by Store Manager.
- Rotate and stock inventory.
- Load, unload, and deliver product to customers or via third-party delivery companies.
- Organize daily recovery of displays to achieve full store appearance.
- Maintain retail shelf label pricing.
- Build displays, setting up & taking down shelves and fixtures.
- Prepare store for daily opening and closing, including counting and reconciling register drawers.
- Maintain physical facility safety and appearance, including sweeping, mopping, and vacuuming floors.
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE).
Customer Service Device Repair Technician Qualifications
- Minimum H.S. diploma/equivalent plus 3-6 months of previous customer service and/or device repair experience.
- In lieu of device repair experience, minimum associates degree in electronics or other technical degree.
- Demonstrated technical aptitude.
- Able to quickly pick up on new processes and technologies without a lot of guidance.
- Demonstrated attention to detail and ability to effectively manage and track multiple commitments, effectively prioritize, follow up, and meet deadlines.
- Excellent communication and customer service skills, both oral and written.
- Strong customer service focus.
- Ability to inform, teach, and train.
Working Conditions
- Working conditions are typical for a warehouse environment with some tasks (i.e., live store support) being done in a traditional office setting.
- This position requires the employee to regularly use hands to handle or touch electronic products.
- The position also requires the employee to regularly use a computer and other office equipment.
- This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.
At Batteries Plus, you are part of a small entrepreneurial team in a growing business.
We are an Equal Opportunity Employer & Drug Free Workplace. Batteries Plus Bulbs is an Equal Opportunity Employer and Drug Free Workplace.
Steel-toed shoes or boots are required on the job. All job offers are contingent upon successful completion of a drug screen and background check.
This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.