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Customer Service Department Manager - Bilingual

Uline, Inc.

Irving, TX

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JOB DETAILS
SALARY
$85,000–$100,000 Per Year
SKILLS
Car Rentals, Coaching, Customer Escalations, Customer Relations, Customer Service Management, Customer Support/Service, English Language, Fitness, Insurance, Multilingual, Performance Analysis, Product Packaging, Resolve Customer Issues, Spanish Language
LOCATION
Irving, TX
POSTED
Today

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

  • Manage the daily activities of various Customer Service departments.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor’s degree.

  • Bilingual (English / Spanish) - fluent in both verbal and written forms.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern air-conditioned facilities.

  • First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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About the Company

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Uline, Inc.