Job Title: Customer Service Representative
Location (city, state): Deer Park, IL (On-site)
Industry: Medical Devices
Pay: $23-25/hr based on experience
About Our Client:
Our client is a leader in the Medical Devices and Diagnostics Industry, dedicated to improving lives through their innovative products and solutions. They foster a collaborative and fast-paced work environment where every team member plays a key role in delivering exceptional service to a wide range of customers.
Job Description:
This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.
Key Responsibilities:
- Process daily customer orders via phone, email, fax, and electronic systems.
- Respond promptly and professionally to customer inquiries and complaints.
- Manage the entire order fulfillment process, ensuring accuracy and timely delivery.
- Handle shipment, billing, warranty, and product-related inquiries.
- Support internal training initiatives for non-technical customer service processes.
Qualifications:
- High school diploma required; Associate Degree preferred.
- Minimum of 2 years of customer service experience.
- Strong technical skills to utilize different software platforms: Familiarity with SAP or Salesforce is a plus.
- Must be able to commute everyday onsite to Deer Park.
Additional Details:
This position is based on-site in Deer Park, IL, and involves working closely with cross-functional teams to deliver an exceptional customer experience. This role is very fast paced that requires patience and mature problem solving.
Perks:
- Opportunity to work with an industry leader.
- Collaborative and supportive work environment.
- Plenty of training and coaching.
- Normal business hours, no weekends. Not a call center environment.
- Beautiful office, friendly and everyone works together.
- Professional development and growth opportunities.
Benefits:
Medical, dental, vison, 401K and PTO
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Addison Group
Need a job? Need an employee? Then you need Addison Group, the professional staffing and search firm that has reshaped the industry with our excellent placements in the Administrative & HR, Engineering, Executive Search, Finance & Accounting, Healthcare, and IT sectors.
Addison Group has enjoyed rapid growth since its inception in 1999, when a group of visionary industry leaders in Chicago set out with the simple goal of recruiting the best candidates for the best companies. With the help of its strategic investment partner, Trilantic Capital Partners, Addison Group has expanded its reach across the country through 13 offices and six core industry sectors, from Administrative to IT.
1,500 to 1,999 employees
Staffing/Employment Agencies
http://www.addisongroup.com/