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Customer Service Coordinator- Union County Peri-Op clinic

Baptist Memorial Health Care Corp

Union County, MS

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JOB DETAILS
SKILLS
10-key (Tenkey) Numeric Keypad, Accounting Close, Administrative Skills, Billing, Blood-Borne Pathogens, Career Counseling, Career Development, Clinical Facilities, Clinical Support, Co-Payments, Communication Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Demographics, Depth Perception, English Language, Healthcare, Infectious Diseases, Insurance, Keyboards, Lift/Move 20 Pounds, Lift/Move 25 Pounds, Lift/Move 35 Pounds, Lift/Move 40 Pounds, Lift/Move 50 Pounds, Lift/Move 80 Pounds, Material Moving, Medical Billing, Medical Terminology, Medical Treatment, Microsoft Windows Operating System, Organizational Skills, Patient Education, Presentation/Verbal Skills, Productivity Management, RADIUS (Remote Authentication Dial-In User Service), Reconciliation, Record Keeping, Regulations, Reimbursement, Telephone Skills, Time Management, Writing Skills
LOCATION
Union County, MS
POSTED
30+ days ago

Customer Service Coordinator - Union County Peri-Op clinic New Albany, Mississippi, United States

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Customer Service Coordinator - Union County Peri-Op clinic Job ID: 31748 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Northern MS Facility: BMG Clinics Location: New Albany, MS

Overview Coordinator - Customer Service Job Code: 20070 FLSA Status: [Not Specified] Job Family: ADMIN SUPPORT

Job Description Title: Coordinator - Customer Service

Job Summary Promotes a high level of customer satisfaction during patient interactions requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Job Responsibilities

  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Performs daily and monthly close out procedures for internal controls and cash balancing.
  • Maintains working knowledge of insurance co-pays and deductible and workmans compensation protocols to ensure accurate and compliant billing information.
  • Promotes customer satisfaction while maintaining a positive professional manner in both verbal and nonverbal communication.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
  • Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
  • Coordinates resources necessary to input accurate data both demographic and medical, collect appropriate fees at time of service, and assist patient with financial counseling when appropriate.
  • Carries out all other duties assigned by the Clinic Manager in a timely manner.
  • Completes assigned goals.

Specifications

Experience

  • Minimum Required: One years current experience with insurance billing and/or medical collection and medical terminology.
  • Preferred: [Not Specified]
  • Desired: [Not Specified]

Education

  • Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
  • Preferred: [Not Specified]
  • Desired: Collegiate or medical trade completion. Associates Degree.

Training

  • Minimum Required: [Not Specified]
  • Preferred: [Not Specified]
  • Desired: [Not Specified]

Special Skills

  • Minimum Required: Type 30 wpm 10 key experience. Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
  • Preferred: [Not Specified]
  • Desired: Proficient with 10-key.

Licensure

  • Minimum Required: None
  • Preferred: [Not Specified]
  • Desired: [Not Specified]

Reporting Relationships Does this position formally supervise employees? No. If set to YES, then this position has the authority delegated to hire, terminate, discipline, promote, or effectively recommend such to manager.

Work Environment

Functional Demands

  • Sedentary: Very light energy level. Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart.
  • Light: Moderate energy level. Lift and carry 25-35lbs. Push/pull 50-100lbs. (e.g., empty bed stretcher).
  • Medium: High energy level. Lift and carry 40-50lbs. Push/pull 150-200lbs. Patient on bed stretcher. Lateral transfer 150-200lbs. (e.g., Patient).
  • Heavy: Very high energy level. Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (e.g., Patient on bed stretcher. Lateral transfer or max assist sit to stand transfer).

Physical Activity Requirements

  • Sitting: Continuous
  • Standing: Occasional
  • Walking: Occasional
  • Climbing (e.g., stairs or ladders): [Not Specified]
  • Carry objects: Occasional
  • Push/Pull: Occasional
  • Twisting: Occasional
  • Bending: Occasional
  • Reaching Forward: Occasional
  • Reaching Overhead: Occasional
  • Squat/Kneel/Crawl: Occasional
  • Wrist position deviation: Frequent
  • Pinching/fine motor activities: Frequent
  • Keyboard use/repetitive motion: Continuous
  • Taste or smell: [Not Specified]
  • Talk or hear: [Not Specified]

Sensory Requirements

  • Color Discrimination: Yes
  • Near Vision: Accurate
  • Far Vision: Accurate
  • Depth Perception: [Not Specified]
  • Hearing: [Not Specified]

Environmental Requirements

  • Blood-Borne Pathogens: Not Anticipated
  • Chemical: Not Anticipated
  • Airborne Communicable Diseases: Not Anticipated
  • Extreme Temperatures: Not Anticipated
  • Radiation: Not Anticipated
  • Uneven Surfaces or Elevations: Not Anticipated
  • Extreme Noise Levels: Not Anticipated
  • Dust/Particular Matter: [Not Specified]
  • Other: [Not Specified]

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Equal Opportunity Baptist is an equal employment opportunity employer and prohibits discrimination based on an individuals race, color, religion, national origin, pregnancy, sex, age, handicap, disability, physical, visual, or mental creed, marital, and veteran status, genetic information, or any other category protected by federal or state law with respect to all aspects of the employment process including recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.

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Baptist Memorial Health Care Corp