Customer Service Coordinator | Customer Service & Scheduling | $18-$25/hr + Benefits

Be the voice customers trust.

Help keep our technicians moving and our customers happy.

Join a growing home services company where your work makes a difference every day.

Compensation & Benefits

Pay: $18-$25 per hour

Job Type: Full-Time, Permanent

Schedule: Monday-Friday

Benefits Include:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Company events and employee appreciation activities

About the Role

As ourCustomer Service Coordinator, you'll be the first impression of Half Moon Plumbing and the voice customers remember. You'll answer incoming calls, schedule appointments, coordinate technician schedules, and help ensure every customer receives an outstanding experience from start to finish.

This is more than a customer service role. You'll play a key part in keeping our operations running smoothly while helping customers solve problems and get the service they need. If you enjoy helping people, staying organized, and working in a fast-paced environment, you'll thrive here.

No plumbing experience is required. We'll train the right person.

What You'll Be Doing

• Answer incoming customer calls
• Schedule and confirm service appointments
• Coordinate technician schedules and dispatching
• Communicate with customers regarding appointment updates
• Follow up on open estimates and opportunities
• Maintain accurate customer information and notes
• Keep the daily service schedule running smoothly and help ensure customers receive an exceptional experience
• Deliver exceptional customer service on every interaction

What We're Looking For

• Positive, energetic, and professional attitude
• Strong communication and phone skills
• Comfortable speaking with customers throughout the day
• Highly organized and able to multitask in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Comfortable learning new software and systems
• Customer service, scheduling, dispatching, call center, or administrative experience is a plus

The Right Fit

This role is ideal for someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in creating a great customer experience. You'll do well here if you're organized, dependable, and enjoy being the person others can count on to keep things moving.

Who We Are

Half Moon Plumbing is a growing, family-owned home services company built on quality work, strong relationships, and doing the right thing. We're a tight-knit team that likes to win and have fun doing it. We keep it respectful and professional with a fair amount of sarcasm—no hot tempers, no foul language, just grateful to be doing virtuous work under the sun.

As we continue to grow, we're looking for great people who want to grow with us.

Our Hiring Process

Quick to apply — takes under 2 minutes on Indeed.

1. Submit your application
2. Complete a few application questions
3. Participate in a short one-way video interview
4. Interview with our leadership team
5. Final conversation and offer

We review every application and communicate with candidates throughout the process.

Why Join Us

• Work directly with a supportive leadership team
• Make a visible impact on the customer experience
• Stable, year-round employment
• Opportunity to learn and grow within a growing company
• Positive team culture built on respect, accountability, and teamwork

If you're looking for a role where your work has a direct impact and every day is different, we'd love to hear from you.

Hit Apply now and answer a few quick questions. We'll be in touch soon.