Customer Service Coordinator

Posting Details

Position Information

Position Title Customer Service Coordinator Division Business and Finance Department Bursar Number of hours per week 37.5 Days to be worked Monday, Tuesday, Wednesday, Thursday, Friday Months per year Fiscal (12 months) If modified, list months Job Type Full-Time Campus If other location, please indicate Position Number 009910 Advertised Salary $43,888 - $53,188 Pay Basis Monthly Job Description

Tennessee State University Office of Bursar invites applicants for the role of Customer Service Coordinator. Under the supervision of the Bursar, the Customer Service Coordinator will perform administrative duties of the Bursar's Office. Tasks and responsibilities involve keeping accurate records while processing a variety of financial transactions including tuition, fees, merchandise sales, donations, and other cash receipts; the disbursement of scholarship and loan funds; and the accounting and custody of receivables, payables, debit/credit cards and cash. The Customer Service Coordinator is also responsible for all aspects of student billing and understanding the account receivables and payables processes for the University.

Characteristics, Duties, and Responsibilities (Includes some or all the following)

• AU aspects of Student Billing - tuition, fees, miscellaneous expenses, fines, disbursing and

posting of financial aid, scholarships, and loan funds.

• Manage internal collections - involving account maintenance, issuing payment plans, sending

reminder notices and assigning accounts to outside agencies following bankruptcy regulations.

• Work closely with financial aid and external accountant to generate notifications, disbursing and

refunding of Title IV funds and State Grants. Full knowledge of Federal and State regulations that

govern these funds to maintain their accuracy and guidelines.

• Working with outside agencies involving tuition payment plans, collection agencies, lenders,

vendors, prepaid tuition, health and tuition insurance companies, online payment services, local

banking institutions and managing the campus bookstore.

• Responsible for receiving all mail and packages delivered to the College, recording package

tracking information and forwarding mail to the appropriate departments for distribution.

• Communications with students through mail and email about notices concerning accounts.
• Communications regarding account inquiries and delinquencies. Conducting group

presentations to parents and students throughout the semester.

• Working closely with numerous departments on campus communicating and answering

questions relating to student accounts and policy involving any aspect of fees or charges to

accounts.

• Comply with all applicable College, Federal, State, and Local regulations
• Accepts deposits, serves as custodian of all cash receipts and supplies change for all

departments and offices on campus.

• Creating student 1098-T forms.
• Receives and records deposits, registration fees and tuition fee payments for student accounts.
• Accounts for all cash and checks and prepares remote and local bank deposits for crediting to

proper accounts.

• Generates and distributes a variety of accounting reports including daily cash reporting.
• Ability to create reports from data and edit information for continued accuracy.
• Represents him/herself in a professional manner at all times, both on and off campus.
• Ability to create and maintain positive relationships with all internal and external constituents.
• Provide excellent customer service to staff, students, parents, clients and community.
• Participate in significant campus activities and committees including homecoming and

commencement.

• Performs all other duties as assigned.

Knowledge, Skills, and Abilities

• Bachelor's Degree from an accredited institution in an accounting or finance major.
• At least 3 years of experience working in the financial department of an organization (experience

working in higher education is preferable).

• Ability to handle large amounts of data and an understanding of how Personally Identifiable

Information (PII) s hould be handled and protected, familiarity with FERPA and HIPPA Laws.

• Strong analytical and logic skills required.
• Strong skills working with Excel required.
• Proficiency in Microsoft Office Suite, including Word, Outlook, Powerpoint, etc.
• Proficiency with Adobe Acrobat Pro, creating, revising forms, etc.
• Experience working with Oocu-sign or similar electronic signature products.
• Knowledge of and experience performing SQL queries is desirable.
• Previous experience working with a Student Information System.

Minimum Qualifications

Bachelor's degree in accounting or another related discipline.

A minimum of three (3) years of related work experience, preferably in higher education.

Special Instructions to Applicants

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the "Transcript" section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date 06/10/2026 Close Date 06/24/2026 Job Category Administrative/Professional Requisition Number Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.

Quick Link https://jobs.tnstate.edu/postings/10721

Reference Letter

References

Minimum References Required 2 Recommendation Deadline

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• CV/Resume
• Cover Letter
• Transcript 1

Optional Documents

• Other