10-key (Tenkey) Numeric Keypad, Accounting Close, Billing, Career Counseling, Career Development, Clinical Support, Co-Payments, Communication Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Demographics, English Language, Healthcare, Insurance, Medical Billing, Medical Terminology, Medical Treatment, Microsoft Windows Operating System, Organizational Skills, Patient Education, Presentation/Verbal Skills, Productivity Management, Reconciliation, Record Keeping, Regulations, Reimbursement, Telephone Skills, Time Management, Writing Skills
Customer Service Coordinator in Memphis, Tennessee, United States
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Customer Service Coordinator
Job ID: 42015
Job Category: Administrative Non Clinical Support
Work Type: Full Time
Work Schedule: Days
Department: GI Specialist
Facility: GI Specialist
Location: Memphis, TN
Overview
Job Summary
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman''s compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Carries out all other duties assigned by the Clinic Manager in a timely manner.
- Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
- One year''s current experience with insurance billing and/or medical collection and medical terminology.
Education
Minimum Required
- Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
- Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
- Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired
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Equal Opportunity
Baptist is an equal employment opportunity employer and prohibits discrimination based on an individual''s race, color, religion, national origin, pregnancy, sex, age, handicap, disability (physical, visual or mental), creed, marital and veteran status, genetic information or any other category protected by federal or state law, with respect to all aspects of the employment process, including recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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